Kresten Royal Euphoria Resort

My partner and I stayed here for 9 days and it was probably the worst hotel we’ve ever stayed in . We checked in at 11:30 PM last Monday, arriving hungry after a long day of travel. Unfortunately, the food situation was immediately disappointing. When we asked about dinner options, we were shown a tray of cold coleslaw wraps that didn’t look particularly appetizing. A staff member then directed us to another room where “late night snacks” were supposedly available. When we got there, everything was empty. We later learned that the snack room is stocked once only at 10 PM with a limited selection: cold ham and cheese bites, mini pizzas (each barely half the size of my palm), sandwiches, and more of those same coleslaw wraps. Once these run out, they are not replenished — so if you arrive after 10 PM, you’re out of luck. We were taken to our room and were immediately disappointed. It was the most basic and rundown room I’ve ever seen. The so-called “double bed” was just two single beds pushed together, which was both uncomfortable and impractical. The bathroom was equally underwhelming — the glasses had what looked like dried spit on them, the bathtub was stained, and so were the towels. I then saw ant crawling across the table and saw ants everywhere: on the floor, the tables, the walls, even in the bathroom. I was absolutely disgusted. My partner called reception to report it, but they seemed to know exactly what we were talking about, which made it clear this wasn’t a new issue. They sent someone over with bug spray, and while he did spray the ants, he left the dead ants scattered across the floor. We then phoned reception again to ask if we could switch rooms, but were told flatly, “No, we’re full.” I explained that there were still ants all over the floor and that I really didn’t feel comfortable sleeping there. Their response was, “What do you want us to do?” — which came across as incredibly rude and dismissive, with no apology or concern. I had to specifically ask for someone to come and clean the room. Still feeling very hungry, we decided to call reception to order room service, especially since it was advertised as being available 24/7. However, when someone finally answered, they said, “What do you want now?” — which I found incredibly rude and unprofessional. To make things worse, we were then told that room service actually closes at 10PM so we went to sleep without having eaten since early afternoon. ROOM: 1. The room was not cleaned properly at all throughout our stay. 2. The bedding was never changed during our stay. On our last day, we noticed a small card next to the bed that, on the reverse side, said to place it on the bed if you wanted the sheets changed — something that was never explained to us. 3. Our balcony was covered in bird droppings that were never cleaned, and any plates or cups we brought to the room were left untouched for days. 4. The door had no proper lock, which made us feel unsafe. 5. The ceiling was

Amazing hotel with great facilities. They upgraded us to a junior suite for our honeymoon. The great Spa team were amazing, they gave me a lovely massage, special shoutout to Dina who was so nice. A lovely selection of pools with very friendly bar staff. The food is OK and has a good selection. Overall would definitely come back!

We stayed here for 5 days 4 nights short visit before flying off to New York. We had a junior suite with a private pool. The room was clean and beautiful. Housekeeping were amazing. Fresh towels and fresh bedding everyday. Fresh water left each day. The buffet had loads of options and the staff were amazing and super friendly. We also went into old town in Rhodes short taxi ride arranged by reception only €15 each way. You can pay my card or cash in the taxi as well. We had lunch in the centre of old town the food was amazing and really tasty. The hotel in overall was very nice loads of sun beds, loads of places to sit and eat. Definitely coming back next year for longer.

We've just returned from a wonderful week at this hotel. From the moment we checked in, we felt welcomed and saw how beautiful the complex is. Our room was spacious and the bed very comfy. The hotel was busy but never felt crowded and there was always seating outside and in. We really enjoyed the food and drink. Bar staff learnt what drinks we liked and we didn't have to wait too long to be seated, even at peak times. If I had to make a tiny criticism it would be that buffet dishes and clean plates needed to be replenished quicker. Unfortunately, the weather wasn't great during our stay due to a cold wind, but we managed to find sheltered places and the indoor pool was put to good use by the children. Obviously there was nothing the hotel could do so not a criticism, just a reminder that during April, you're not guaranteed perfect weather. We took the opportunity to visit the old town a couple of times. The hotel reception booked taxis and it was easy to find one to take us back. The return journey was always about 5 euros cheaper though! The afternoon gyros, pizza, wraps and crepes were brilliant and we ate lunch there more often than in the dining room. All in all a very enjoyable stay and this is the first hotel we've stayed at that within one day we all agreed we'd return sooner rather than later.

This was our second stay at the Kresten Royal. Family of four with two daughters aged 21 & 18. We really struggle to find any fault with this hotel from the facilities to the cleanliness to the food but most especially the staff. We want to give special mention to Argiro and Sara in the Gaia restaurant who were supported by waiting staff, Stergia, Sotiris and Vasiliki amongst others. Fotini looked after us at the pool bar and a special shout out to Petros and George in the main bar. The rooms are spacious and clean and the cleaning staff do a great job. The communal areas are always clean and tidy. Getting sun lingers in the morning is no issue so no need to get up in the middle of the night to put towels down! The food was excellent, with great variety of choices and a good selection of all inclusive drinks. The only one thing was the entertainment which was the same as last year so perhaps this could be considered. We enjoyed visits to Rhodes Old Town, Faliraki and the water park all of which are short taxi journeys away. We will definitely consider going back and would recommend the Kresten Royal to anyone. Thanks to all the staff for looking after us. Chris, Lesley, Jessica and Lucy Cowan - Scotland

The hotel spa was incredible, I had a 70 minute full body massage and my therapist Inna was incredible, she deserves a medal for realising the tension my shoulders . If you are coming to this hotel the spa is a must visit. Everyone in the family came for a spa . Great products used and lovely relaxing atmosphere. The team in the hotel are helpful and knowledgeable. The rooms are clean and spacious, lots of hills so you will get your steps in too . Pools are great and something for everyone. Food is varied and delicious.