Matiana Hotel

This hotel will try to scam you one way or another. They cancelled the reservation via Whatsapp the day before the checkin but wanted us to cancel our non-refundable reservation on Booking. Big waste of time and money!

This hotel was truely one of the best experiences i’ve had. The staff was really concerned with making sure we had a great visit. Breakfast was top notch and the Location was like a dream. A place worth visiting.

Clean rooms but on the small side. Amazing breakfast on a gorgeous rooftop terrace and lovely pool but it was all ruined by the rudest owner who was so unfriendly and verging on aggressive that I just cannot recommend this Hotel.

STAY AWAY FROM THIS HOTEL. We got the reservation via BOOKING because it has a good score, when arrived at the hotel, the person at the reception said that the room we have booked is busy, but he would give us a bigger and better room. Afterwards he asked us if we could cancel the BOOKING reservation and after that book again so they have no registration problems. This was a red flag for us, so we went back to the car and called someone that has alot of experience with BOOKING. That person called the Hotel receptionist and this receptionist guy was very rude and hang the phone and didn’t returned the calls. After all this I went back with my wife, calmly without looking for trouble just asking what’s it gonna be. The reception guy said “ i think it’s best if you cancel the reservation”. I asked why we just want to rest we’ve came from a long way and we just want to get our room and relax. After this, the other guy came ( probably the head of the hotel ) saying rude things like “ Leave our hotel and get your money back from Booking or where ever the F i dont care!! “ this guy was extremely agressive for no reason at all, we left this horrible place while my wife was in tears. After this experience, we have read the reviews on this website. ( yes we were too late but you don’t expect things like this from BOOKING ) and what looked? We were not the only one they tried to change the rooms, cancel the booking etc. Please, if anyone that wants to go there, I hope you read this. DO NOT GO TO THIS HOTEL, THEY WILL TRY TO GET MORE MONEY FROM YOU OR THEY WILL KICK YOU OUT IF YOU DON’T OBEY THEM. WE LITERALLY PAID FOR 4 NIGHTS BUT COULDN’T EVEN CHECK IN. I hope atleast that I can get my money back from BOOKING, this “ hotel “ needs to shut its doors and it certainly does not belong on BOOKING.

1 hafta boyunca konakladığımız ve gerçekten çok memnun kaldığımız bir yer oldu bizim için. Kalkan bölge olarak çok kaliteli bir yer mekanları plajları gidip görmeli. Oda temizliği, boyutu her şey ideal.. design oda tipinde kaldık ve gerçekten tatilimizi çok rahat geçirmemizde etkili oldu. Konaklayın ve demek istediklerimizi sizde anlarsınız, gerçekten kalite kokan ve gerçekten hafızada iz bırakan özel kokulara sahip bir yer. Tatil için en iyi otel kesinlikle Matiana