Residence Inn Kalamazoo East

Avoid this place. Not deserving of Marriott. Old and dirty. Staff hard to find. Room smelled like smoke. Carpet frayed. Plumbing leaked and rusty. Should be downgraded to 1 star hotel. Breakfast area was ok but door broken and pool closed permanently it looks like.

Very disappointing visit to this Residence Inn. The room was infused with cigarette smoke..the air, the upholstery, and bedding. In spite of very hot weather, we had to leave windows open all night for fresh air. When we opened the sofa bed for our child to sleep on, it was filled with a bundle of wet bedding that was also full of live bugs. The kitchen was not clean, poorly equipped and the dishwasher full of dirty dishes. We are sympathetic to maintaining old properties and also the current staffing difficulties, and the front office clerk was very pleasant when we voiced our concerns. She suggested we speak to the manager. 3 calls left for the manager went unreturned. As long time Titanium elite members, we are concerned about the Marriott oversight of this property. We have never had a poor experience with many other Residence Inns around the country.

OMG does Marriott not have Minimum Standards for horrible places like the Residence Inn Kalamazoo East? Long-time dried-out fallen trees & branches around the property, dead bushes, broken apart landscape ties, leaking gutters, severely rusted exterior stairs supports, even dead flowers at the main entrance - all that before we even got inside the building. I called a few hours prior our arrival & spoke with a Front Desk Clerk. Explained my other half has a hard time walking & requested a room near the entrance or elevator. She said it would be noted on our room reservation for when we arrived. Checking in we were assigned a 2nd floor room (they don't have elevators) by the same person who assured me about location when I called earlier. Pointed out that my spouse cannot climb stairs PERIOD and we were reassigned to Room 1511 - what a dump!!! Torn carpet (3' long @ bathroom door), cracked marble threshold, refrigerator door wouldn't shut without wrestling it, cobwebs in every window promising that they had not received attention in a long time, bathroom faucet ran, mold/mildew in bathtub, sketchy red (blood?) stains on two of the pillow cases. Microwave, stove & alarm clock were all set to significantly different times & none were correct - fortunately I use my phone for confirming time. A/C did work but that's about the only decent thing I can say. Only two bath towels - not sufficient when 2 people in the room and one has long hair. I paid with points but researched & the cash price was $156 plus taxes for one night - WHAT THE HECK!!! I've seen a lot better rooms at a Motel 6. Will be contacting Marriott for a points adjustment - hardly slept last night for concern our vehicle OR OUR ROOM would be broken into. Not sure if the Desk Clerk was clueless or mean assigning us to a room with such as long walk (Rm 1511) for a guest with known mobility issues. TERRIBLE!!! RECOMMEND TO AVOID THIS DUMP!!!

Beware that this is not a typical Residence Inn - it is more comparable to a motel with access to the rooms from the parking lot, not the lobby. I immediately checked back out within minutes and booked a safer property closer to my destination. The front desk employee was understanding and did not issue me a bill, so thank you to him! Some shocking things I noticed within the few minutes I was in room 724 - dirty sink drain covered in toothpaste spit, tape patching a hole on the bathroom wall, discolored washcloth, broken mirror on the closet door, highway noise, and loud neighbors. There was also a hotel guest smoking on the staircase of one of the buildings - this should not be tolerated. Needless to say...I will not return.

I usually do not post public reviews but I hope this will help hold Marriott Hotels and the property and its staff accountable. I use Marriott because I can usually count on a clean, safe and reliable product. Unfortunately this property and our specific two-room suite was very dirty. All dishes were in the dish washer with crusted remnant, the floors were dirty, sinks had hair, room had flies in it and windows were open, and there was an oder. The bedspread had a cigarette burn hole in it. The MOST CONCERNING event was when my family was asleep and a stranger opened our hotel room door to enter our room. We awoke yelling and he was startled and apologized saying the hotel front desk gave him the key indicating this was his room. When I called the front desk to explain concern and ask what happened they brushed off the situation and hung up. This is VERY SCARY! Thankfully we had the extra door latch closed which only allowed the door to open a couple inches. Marriott needs to hold its properties to its standards. This is the third time I have stayed at an unusually dirty and old Residence Inn and will likely be the last.

I arrived late in the night but on the June 17th, 2024 like I have many times over the last several years. However... I was greeted by a friendly desk manager who was mortified after calling and waking up her boss to find out that they couldn't honor my reservation that I made for a room! Ok I have stayed at this property many times over the years and it has gone considerably downhill and currently is the last place I look to stay when in Kalamazoo MI. The property is old, run down, and is poorly cleaned. I clean the room before moving in - wiping down flat surfaces etc. I stay here because its cheap and I like to cook but I bring my own cooking stuff - not just food. It is very random if you will even have a glass in the kitchen. Sometimes the toilet works and sometimes not - again very random. And back to above... I was exhausted and stunned. NEVER in my entire life have I EVER been turned AWAY from a hotel with a valid confirmation number. Seriously this was the FIRST time EVER! I was exhausted - it was after 11pm and after driving 4 hours from my home I had no place to stay for the night. I guess being a frequent traveler today means nothing (platinum elite). NO loyalty to CARE.

My stay was good. It was nice to have a variety of breakfast and the menu changed every day. Hot coffee and tea. Rooms were clean and smelled nice. The pool was nice for the children as well. The hotel is a very old and has wear and tear but the the staff is super friendly and attentive.

Run down and gross. NOT clean. Old style Residence. Town carpets dirty bathrooms, rusty and nasty. Do NOT stay here. Poor and almost non-existent housekeeping. Never cleaned the tub which leaked water everywhere when showering. Neve again will I stay here. Needs a total rehab

Gross. Filthy. Noisy. Sad. Convenient location. Not a Marriott quality property. Our room door was wide open and freezing cold when we arrived. The door lock was not catching. Spit left in the bathroom sink. Food left smeared on bedside table and other tables. Noisy motor and circulating water rattling the room walls. Tomato sauce splattered on bedside wall. Empty toilet paper roll in holder. Evident wood rot everywhere. We moved rooms and the only improvement was no rattling noise. Staff was kind. Several active parties with young people/dancing/loud music in the complex. Don't stay here if you need rest.