Kona Reef Resort by Latour Group

The condo at this property was a huge disappointment. Do not book through ******* Kona reef- Raintree. The unit B1 which were assigned looked out a stonewall with no view at all. The bathroom shower had a leak. The curtains on the patio doors were falling off the walls and did not close. We were told by many guests that they were assigned this unit previously and had many issues. We contacted the office several times and were told that most likely we were bumped due to pervious guests booking after us. We booked a view room in September. Most of the other guests we spoke with told us not to ever book this property through *******. We would return if we could guarantee Oceanview room which majority of units have. This was so disappointing considering we looking forward sitting on patio enjoying view

Pros The pool was nice and warm and the chairs and chaises were comfortable. The BBQ area with 3 tables was great and we enjoyed 2 dinners there. There are usually 4 nice BBQ's but they were all broken. They brought in 2 smaller ones that worked out fine to share. Good location that was walkable to downtown and many restaurants. Our unit had almost everything we needed, from a coffee maker to an ice chest. They also had beach chairs and binoculars. Cons Stairs had to be navigated every time even though they have elevators. We stayed in Unit B26 which faced due west. This was great until around 3pm when the sun was directly in our face. It made the room not only very hot but impossible to enjoy the lanai. The only place to sit at a table in our unit was on the lanai and it became unusable from 3pm to sunset. We could never have dinner or happy hour on our lanai because of this. When I went to plug in a cord behind our bed, I realized there was only a waterproof cover over the mattress before the bottom sheet. This did not seem at all pleasant to us so we had to remake the bed and put the bedspread/blanket under the bottom sheet.

Booked unit# A6 thru Kona Coast vacations knowing that this is an older, somewhat tired, development. Our dealings with Kona Coast were very satisfactory and would definitely book thru them again. The unit itself is showing a tired look, even with what appears new furniture that is somewhat rather uncomfortable. The raised bed was an initial challenge but a trip to Walmart to get a step stool was helpful. If you suffer from any disabilities getting up and down would prove a problem. Location is excellent, oceanfront with no security issues as the development can be accessed by anyone. Pros: great location. Reasonable prices. Good booking agent Cons: unit needs deep cleaning, sofa bed uncomfortable. Needs a foam topper to keep the springs out of your kidneys. Fix the shower valve/mixer and hose. Repaint. Dump the plastic flowers.

This review is specific to unit F5. I have stayed in many rental units and this one has to be near the top, if not the top, of my list. First off the location is within an easy walk to 'downtown' Kailua-Kona, with lots of restaurants, shops, and bars. The complex has a nice pool and great lounging chairs. The only drawback is there was only one functioning grill/BBQ of the four. The location is great for watching sunsets. The condo is very clean and comfortable. It is ground level at the front door (no stairs) but the back patio is elevated, so you don't have people walking by your sliding glass door all day! Privacy is important to me. This unit has separate A/C units for the main room and the bedroom, so you can enjoy the sliding door being open to the main room while keeping the bedroom cool. The kitchen is important to us and this one has pretty much everything you need for pots, pans, utensils, etc. Also, the owner seems to be okay with the cleaners leaving any unopened leftover food, which is a wonderful bonus as you don't have to waste money on things like cooking oil or various spices. Although we did not utilize them, the owner has a large variety of water 'toys' for renters to use. Obviously, we were very pleased with the opportunity to stay in this unit and will stay there next time we are on the Big Island.

This place is the WORST place I have ever stayed. If I had booked a cheap floozy house of ill-repute I would have had a better experience!! Dirty place, no one to contact for help, no cable or wifi, contact phones were disconnected when called, folding door fell off when we tried to open it for washer and dryer, overhead light had NO cover, homeless camp right outside the balcony, dryer lint trap was so full of lint it was a fire hazard, curtain rods in front room for lanai was so rusted it was difficult to open curtains, A/C coated with dust and cobwebs, bathroom fan cover COATED with dust and lord knows what else. If I had stayed outside at the homeless camp I probably would have had a better experience.

There's a reason this is the pic on the website for this rental. Ground level, view of nothing but a rock wall. Between a parking lot and the pool. Room needed work. Toilet tank drained and refilled every 15 minutes. Reported it day 1, never fixed. Numerous other repairs needed. Couch was horribly uncomfotable. Was the property waterfront? Yes. Short walk down the road to a nice lagoon, bars and restaurants, which was awesome, because its $15 an hour to park anywhere in Kona