The Westin Ka'Anapali Ocean Resort Villas North

BEWARE!!! I recently booked a 5 night stay at this timeshare hotel, expecting a relaxing getaway. Unfortunately, our experience was far from enjoyable. Upon arrival, we faced a frustrating 1 hour long wait in the lobby. Many guests around us shared their own complaints, setting a negative tone right from the start. When we finally checked into our room, we were greeted by a noisy room from the jacuzzi and pool directly outside. It was unbearable! To top it off, the room's cleanliness was severely lacking. We found the shower covered in mildew.… definitely not what we expect from a hotel. After trying to call the front desk to request a quieter room, we were met with refusal. This trip has been a major disappointment, which is not at all what we anticipated. I do not recommend booking a vacation package here; it simply does not meet the standards we usually enjoy. Save yourself the hassle and look elsewhere! We were deceived.

Overall, I had a great trip to this resort. It is well maintained. Beautiful beach. This is one of the nicest resorts where I have stayed in recent years. Staff are generally quite friendly, courteous, and helpful. There is a shop on site if you forgot anything, but you will of course pay hotel prices. It is true with the other reviews say, parking can be a bit tight, but if you’re willing to ride around a bit, or Park on the ground level, you will find a spot. If there is one area of criticism I would say it is housekeeping. Staff were friendly and they tried, but there was a little bit of a lack of coordination, some details missed, and things of that nature. If you are looking for the four seasons, that is not this property. If you are looking for a beautiful resort with multiple pools, amenities, amazing views, and beach access, this resort should work just fine for you.

We’re just finishing a 10-day stay day after tomorrow and done with this timeshare. Last week was quieter and all went pretty well. Today, though, was a lot busier at the pools and hardly any open lounge chairs. My husband & I were just getting ready to sit down about 2:15 today and a volleyball just missed me! There were three teens in the pool at the volleyball net and we were targets! I reported it to the towel table manager and she “wasn’t going to interrupt the kids fun”. I suggested perhaps no volleyball when it’s so busy at the pools. She did go over to the kids and say something after) So, spent the rest of the time we were in those chairs watching the three kids to be sure we didn’t get hit again.I also watched mothers with little babies go by - the family hot tub is nearby also. I did go in to the Westin and complained to Marcus, a manager. Were kids renting volleyballs told to keep the ball under control? That if it goes out of the pool, the ball will be taken away? Any rules? His solution: will have Security check more often - a joke. He didn’t ask our names/room #. There was NO report taken of our complaint. Writing this so others will know what they might encounter and hoping someone doesn’t get injured by a volley ball going forward. Think we’ll try to find a less dangerous pool over in South Villas or the Children’s Pool area tomorrow. Watch out if coming here! They don’t really care for visitors well-being. Other issues of dissatisfaction too…

The staff are great and the food is good, but as I write this the adult pool is full of parents pushing their babies and toddlers around with no problem. There are not enough umbrellas and shade at the pool after 8am. The elevator in a 10 floor tower has been broken our entire stay. There are no discernible benefits for a gold elite member. The room rate was very high for a fairly basic Marriott room. There is a $50 resort fee for gods knows what when there are no chairs with an umbrella after 8am and despite this hotel being in the beach, an umbrella and 2 chairs will cost you $85. Can’t recommend.

Not sure why all the bad reviews as we LOVED this place. Our studio, which was supposed to be "island view" was overlooking one of the kids pools, but still had sightline to the ocean. The studio itself was huge and very clean, and we loved having a washer/dryer as well as a well arranged full bathroom and close to full kitchen. Bed was super comfortable and we were pleased with our overall experience. We were not supposed to have cleaning service as we were only there 6 nights, but cleaning occurred twice regardless. The entire staff was always friendly and helpful, and while we are not owners, we were given access to the discounts of an owner. We also were not heavily pitched, and decided not to sit for the presentation. The pools were very clean and pool and beach amenities were easily available. Both Auntie's Kitchen and Pailolos Bar and Grill were excellent and we enjoyed several sunsets with live music, the fire pit, and wonderful atmosphere. We loved the laid back feel of Maui and would definitely stay here again - we travelled on to Oahu and stayed at the Hilton Hawaiian Village in a brand new remodeled room, and much preferred our spacious studio at the Westin in Maui.

Wonderful stay at Westin Kaanapali North Villas, we are owners for the last 20 years. The stay this time was wonderful, the cleaning staff did a great job in the mid week cleaning, the food at the pool restaurant was great, the singers every evening by the fire place do a great job and the staff in general are very helpful and friendly. We are enjoying our second week in oceanfront studio then we plan to spend a 5 day stay at Marriott Kauai resort. Mahalo for a great stay.