The Westin Ka'Anapali Ocean Resort Villas North

We’re owners here and are currently onsite. We booked a studio for 5 days to connect with our week in a 1 bedroom condo. I made this reservation a year in advance. Requesting to not be in the units overlooking the kids pools. That’s where they were going to put us! After quite a few minutes they came up with a different option and we were told it was clean and just needed to be inspected and then they would text us it was ready. It was 4:30 when we finally got to our unit. This unit is so beat up and dirty and is in need of a complete overhaul. Walls are dirty, dinged up everywhere, streaks running down, paint chipped, baseboards are thrashed, carpet is filthy, soaking tub is dirty, dishes are dirty, curtains have what looks like a bloodstained spot and are broken. We first met with a Manager named Alice. The irony of sitting on dirty, stained worn cushions on the couch in the lobby waiting to discuss our dirty room was very telling. Alice came and saw our room and agreed that it was not up to their standards. Well someone else inspected it and cleared it! We then heard from Delaney at 10:30 and were told of a lot of things that we can’t do and how limited they are as staff to help us due to how their system works. We couldn’t move to a 1 bedroom and be able to stay for our entire stay, we couldn’t move to a different building etc etc. We have a memorial service to attend and couldn’t be here to change rooms so they expected us to get everything ready to move at 6 am and then couldn’t guarantee that we would have a room yet when we returned from the paddle out! No give on their part at all. We waited 4 hours for her to call us back and we had to call her. She said she left a message, we had no missed calls. This whole experience has us questioning our desire to remain owners. We will see what they do when we move to our 1 bedroom in 3 days. We opted to not move another time due to no way of knowing how long that would take. The property is in need of repairs and deep cleaning everywhere. Lobby furniture, pool cushions, doors are dirty, carpet in hallways is stained. Windows are dirty, our hallway had bags of trash and laundry with pots and pans on it for the first day. This is not what we bought and are paying for with our maintenance fee. This is unacceptable and we are seriously disappointed. I will update after we check into the one bedroom unit next week. At this point we don’t recommend it as it’s seriously gone downhill in everything except price.

Parking is a Joke! they charged 30.00 a day without notification prior that there was a cost . In addition, the lot was full of employees parking in the clearly designated guest parking and spaces are 90% marked compact with giant SVU and trucks crammed in that take up more than one space. It feels like a cruise ship on land and not relaxing at all. Too many people shoved in a small space and the rooms were not spacious. You are not in control of the thermostat as the facility has highs and lows set that cannot be overridden. Time share presentation was fine the salesman was nice but these people are out of their ever loving mind if they think over 100K a year for 1-3 weeks worth vacations is a "good investment" not to mention huge yearly maintenance fees. Remember folks,you still have to pay for transportation to get to the destination and then food. We will go back to Maui just not with Marriott. Rent a Vrbo instead! We have done that too and it was a much more relaxing experience

I actually really enjoyed it. My room looked up to date. Very nice hotel staff at front desk and bell boys. Housekeeping could have been better. I liked the big tubs which i didn't get to use from coming home too tired every night after a full day out. I loved having the beach and reefs right there and being able to snorkel all along the coast. The swimming pools and jacuzzis looked nice too. The hotel lobby and grounds were pretty. I liked how you were able to walk to the other 2 resorts next door, and they had a farmers/ crafts market one day. I liked having the laundry in the room - you don't get that at the Marriott Kauai. I would have liked more selection of food than what the restaurants offered, but Whaler's Village was close by. I didn't like the parking spaces being so cramped and too narrow for your rental car.

I wanted to make sure to write a review as soon as we returned from the Westin Kaanapali Resort North. There are several not so great reviews of this resort out there. We have vacationed at several resorts all over the world and this is, one of our favorites. The service was outstanding! Whether it was more supplies for the room or extra towels for the pool the delivery was so fast, so friendly and they always called to check we got what we needed. My daughter lost a ring and they did everything they could to help us find it. We eventually found it in the room. Pool and spas are spotless. Beach is fantastic. Turtles and great snorkeling right off the back. Only knock would be the prices of drinks at the pool bar, should be better for a timeshare. Big props to Westin/Marriott! We will definitely be back!

This place has gone downhill since 2016. Room is highly dated. Concierge only available in main lobby and not at rest of the desks all over the complex. Room not properly cleaned when we arrived had to have them redo some items. Towels are mostly dirty some with lipstick stains on them when you get new ones. Cleaning of room is supposed to be daily but when you call and ask about it they always say we are not on cleaning schedule. The next day we are on the schedule for every day, and then again not on the schedule. For over $600 per night this is not worth the money, Taxes alone are over $100 plus the resort fee. Restaurant staff is friendly, but menus at only two places open are the exact same and highly overpriced. Food is actually boring after the first day. They lack most top shelf liquor at the bars. The restaurant/bar was closed for 2 days without any notice to guests other than a small handwritten note on the restaurant entry. The grocery stores are almost triple priced compared to anywhere else on the island. One store is supposed to be larger in the south building yet its about the same as the north side store with same things for sale at the high prices. They have palapas which fill up fast each day, The cabanas both at the pool and the beach are priced in a totally absurd way. Even 4 seasons prices are lower than these cabanas which are nothing but small areas with a couch vs. pool chairs. If you happen to have your stuff on the pool chairs, they will remove after an hour t if you decide to hang out in the water and not your chair. Pools are not the cleanest since they don't do a good job of cleaning them during the day. To get pool and beach towels you have to have a card from the front desk. Attendants really don't seem to like their job when handing out towels or collecting them. Wait they don't collect them; they tell you to throw them in the bins yourself while giving your card back first. Parking is $25 per day plus tax. Used to be free. I guess they want to make more money somehow. Overall, not a good place to visit compared to years ago.

We are owners at the Westin North. This was our first trip since Marriott took over. The concierge tried pressuring us to an owner’s update, which we never do. Was rude about it when we refused. The rest of staff was great. The rooms have suffered. Not sure what my $4000 in fees is paying for but the silverware was mismatched if not missing entirely. There were stains on the carpets and everything just looked old. People walking around smoking (and not just cigarettes) despite the no smoking signs and plenty of unsupervised kids in the adult only areas. I don’t mind the number of kids at all but they need to be supervised and swimming in the pool, not the jacuzzi. This property has suffered under Marriott rule. Thankfully the staff was pleasant and accommodating when we needed things or had questions.