Estancia Vik

We did not stay at the hotel, however we did go to both horseride in a group of friends and have the BBQ dinner on separate days. Both were tourist traps: 1) horse ride: we got saddled up and just walked around the (beautiful) property with no explanation, no history no what was going on etc. Language is not an issue, its just there is no excited, no love of the job at hand. 2) the BBQ dinner was awful, the meat was not good at all (we ate well elsewhere over the 10 days we were in Jose Ignacio ), the service was laughable - they were understaffed and some of the team had no idea of what they were doing and could not explain anything on the Vik wines we were drinking. The 2 vegetarians (announced when we reserved) got 2 different salads! no cheese nothing.... Stick to drinks at sunset - and you will be a happy camper! Mr Vik, in the unlikely case you are reading this - your management needs to do a lot better or your brand is going to be tainted

The setting is beautiful, but the service fails to live up to the expectations and price. Despite only having 12 rooms, the hotel fails to provide a truly personalised service that makes you feel at home. Outside one of our rooms, they started setting up a massive event WITHOUT WARNING THE GUESTS. Imagine our surprise opening the windows in our pyjamas to see a dozen men quite literally outside. Within a metre of our window. We had to spend the rest of the day changing with the curtains closed, as they were also outside our bathroom window (which has no curtains). Please find photos attached. It is important to note that ours was the only room that was boxed in by these structures and again, they did not give us even a warning about it. Much less try to repair the damage done to our last day of holiday. When we brought this up, the manager Guillermina was completely unhelpful and arrogant. She offered no reparations or solutions, not even a bottle of wine or lunch, for our trouble. Another member of staff made the unhelpful suggestion of enjoying the hotel’s common areas — as if that is any comfort for not being able to use the room we paid for. Food is average at best. Most of the reservations they suggested were also for average restaurants which totally lacked any ambiance. And once again, Guillermina made us feel like suggesting and booking places for us was a massive inconvenience to her. We know for a fact we are not the only guests who had problems with her bad attitude as it was a conversation point between us guests at the pool. The highlight of this hotel was Melina, who was the only staff member who was helpful enough to even attempt to get us a reservation in order to make amends for the room situation. We are sincerely grateful for her trying to save our holiday. We would never return to this place - not so much for the event situation, but for the hotel’s lack of attempt to make any reparations or acknowledgement of wrongdoing.

Lugar com uma paz unica, fomos entre um grupo de 24 amigos da confraria do vinho , foram dias de uma experiência unica, gerencia nos deu uma atenção especial inclusive ajudando a montar o roteiro em outras vinícolas, minha parada obrigatória em José Ignacio sempre vai ser a Estancia Vik

É um hotel 5 estrelas, funcionando em uma antiga casa de fazenda em estilo colonial, com quartos enormes e decorados com pinturas de vários artistas: cada quarto tem o nome de algum famoso ligado às artes. O hotel é lindo, mas peca por coisas básicas, mesmo com um bom atendimento. Como o hotel fica longe de tudo, ficamos nele porque tinha restaurante próprio, só que no dia em que lá estivemos, estava tendo um evento e o restaurante não estava aberto aos hóspedes. Ainda, os participantes do evento circulavam por todo o hotel, inclusive nas varandas dos quartos, tirando qualquer privacidade. Mas o pior mesmo foi o barulho/música que era para durar até às 22h, mas passou das 23h. Outros pontos negativos: no banheiro, o chuveiro inundava tudo, pois não tinha separação nem desnível. Já as camas não tinham tomada ao lado para carregamento de celular. Para um hotel 5 estrelas e isolado, deixou a desejar.