hannahlrobs
8 de julio de 2024
When we initially checked in, we were given what was believed to be a non-smoking room, however when we entered it was evident it was a smoking room. We went back to reception, and were eventually given a different room. When we entered, the room was thankfully a non-smoking room. I noticed that one of the beds fitted sheet was bunched up around the corners of the mattress but didn’t look in the bed at the time. Later on, I lifted the duvet and saw that the fitted sheet hadn’t been changed as there was hairs, both long and short, still in the bed. Due to the fact that we had already changed rooms once, we didn’t notify reception, and my partner just slept on top of the flat sheet so he wasn’t within the dirty sheets area of this bed. Both of the rooms we saw were spacious, which was good as we were living out of our suitcase so we were able to leave them open. The reception was a lovely elderly lady, who was very patient whilst there was a lot of people checking in. She was apologetic when we requested a room change due to the non-smoking room mix up.
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