Grand Rezen Jiuzhaigou Resort

hotel is good but don't ask the hotel to book the ride for you because the staff didn't screen the driver for you at all... I've asked the hotel to book the ride for me from Hotel to Songpan. I thought if the hotel manage for me, it would be safe! but I was wrong!! becase I didn't realize that the driver I got is trying to sell the Chinese herbs to me. When we were on the way, the driver stoped by at one private place and tried to sell the herbs to us. I felt uncomfortable. Finally, I decided to pay 140 RMB for a very small amount of herbs and asked him to send us to Songpan. 酒店应该选择与他们一起工作的人。这家豪华酒店 还应该为顾客选择其他可靠的服务。 远方来的顾客感到害怕和不舒服。

Good and clean hotel, mostly quiet room, slept like a stone. Breakfast was okay, even though the western selection was - as expected - limited. Xiao Han provided very good service and helped us with our luggage and gave us travel tips.

Booked a family room for 3 persons and got assigned to a room on 3rd floor (accesible using lift) + 1 floor up (only accesible using stairs from 3rd floor). Sound insulation was poor, honk sound from the street could be heard starting at 5am till night time. One of the window in the room unable to close hence it contributed to even louder honk noise from street below. Cleanliness is questionable as my friend has developed some rashes on first night. Breakfast is not the best but it's included with the room so no complain.

Great location with friendly and hospitable staff. Especially Hotel Staff 小王，He is friendly and helpful, he went the extra mile to help us with our luggage to our rooms, and configuring of our air conditioner. Hotel Buffet breakfast is good.

Stayed for 5 consecutive nights from 14-19 Sep 2024 Hygiene-3 The hotel’s hygiene is really sub-par, found black rubber bands left on the floor, likely left behind by the previous guest. Room cleaned, top up with fresh towels but used towels not cleared…. Taking a bath is painful as the water pressure is weak and it is difficult to adjust the temperature. The water either gets extremely hot or just turned cold. Highlighted the issues to the counter staff. They look into the issue and took action immediately, the issues persisted. Value for Money- 3 Breakfast spread was average. This 5 star overrated. It is a 3.5 star at the most. Location-5 Great location, near to the scenic with many restaurants nearby. Service-5 In general, all the front desk and service staff were very friendly and helpful, in particular the housekeeper Xiao Han who is very prompt and pro-active in ensuring that we had a pleasant stay.

Very comfortable and clean. I would like commend 小韩whom provided a good service in ensuring that we have a pleasant stay. He has given extraordinary services to us.