Nile Hotel Jinja

This place is hard to put into words but dysfunctional seems appropriate. During our 5 night stay we met the owner who is very nice but seems to have no direct communication with his staff. The staff, especially the managers are just there to nod and tell you what you want to hear. My biggest complaint is around room service. I asked daily for them NOT to come into our room. The front desk said okay and when we got back to our room someone had come in and cleaned it. It drove me crazy that I had to ask daily and they still never got it. Our room didn’t have a mosquito net, the detached shower head wasn’t able to sit in the broken wall mount, it leaked water all over the bathroom floor (flooded it is a better term), the toilet simply wouldn’t flush on several occasions and it was very warm in our room but we were missing half the screen door! So no cool breeze either. The bathrooms also have windows that open up to the hallways outside the door (so odd) but there’s no screen on them so mosquitoes came through those windows. When we showered we’d put a towel on the floor on each end of the tub to help with the flooding. Room service would come in and take those towel away and sometimes they’d hang them up for us to use! I even explained the shower issue and that I wanted the towels left on the floor because of this leaking and they still didn’t get it. Also, the front desk staff whispers! It was the weirdest thing. They have THE softest voices in all of Uganda. I have stayed at backpackers in Uganda for the same price with better service and all around nicer then this place. This place needs some attention to the building and the staff needs better training.