Lying Cloud Hotel

We enjoyed our stay. It’s a nice hotel in a good location with friendly and helpful staff.

We could not say enough nice things about this hotel. We had a very enjoyable, relaxing 10 days which was just what was required after a busy semester at work. The two young ladies and one young man at the front desk were extremely helpful and kind (I only know two of their names, Xiao Luo and Xiao Xiang). They were not over bearing and in our faces ever. They were able to help us with every request we asked for when we wanted or needed something. Having a language barrier was never a problem and they were so attentive to our needs via wechat. They were prepared to help with a driver to any sightseeing you wanted to do. There’s great restaurants and things to see and do within walking distance of the hotel too. The cleaning staff were very pleasant from the lady around the pool to the lady cleaning our room. Breakfast had two options, noodles or rice congee, it was always served with a great number of side dishes, more than enough choice from cereal, eggs, bread, as well as milk, a number of freshly prepared vegetables. Due to the great breakfast we rarely ate lunch. You just didn’t need to. We rescued a dog while in Xishuangbanna which the reception staff were really helpful with some of the things we needed to do with the dog! We have stayed in many hotels around the world and Lying Cloud was definitely a highlight. Great location, clean and modern room with good amenities, wonderful front desk staff, clean and well maintained pool and outdoor area at a very, very reasonable price. This hotel came recommended to us via a colleague and we would highly recommend it to other foreigners and Chinese friends too!

The location is fairly good, but the street in front is kinda busy and noisy. Also lots of construction is going on around it. It's clean on the surface, but the overall building quality is definitely problematic. Also if you look closer into the corners or the bathroom appliances, it's not really cleaned well. It goes on with stains on the sofa for example. The bed and pillows are comfortable. Our room had a colony of ants in it..., which became annoying. Elevator is another problem. We had a room right next to the elevator and you can hear it at night and in the morning operating. It is noisy in the room and while you're trying to sleep. The service... is a headache. They are kind and willing to help and try their best, but that's about it. Staff is poorly trained, if at all. You basically need to tell them what they should do. Not refilling the toilet paper for example. Breakfast.... "we don't have this, we don't have that" then you need to negotiate with them what they can serve you for breakfast. That was just annoying. Overall, wouldn't recommend it. 位置相当好，但是前面的街道有点繁忙和嘈杂。它周围也在进行大量的建设。表面看很干净，但整体建筑质量肯定是有问题的。此外，如果你仔细观察角落或浴室用具，你会发现它们并没有真正清洁干净。比如沙发上的污渍。床和枕头很舒服。我们的房间里有一群蚂蚁...，这就变得讨厌了。电梯是另一个问题。我们有一个房间就在电梯旁边，你可以在晚上和早上听到它的声音。房间里很吵，当你想睡觉的时候。服务...就是头疼。他们很善良，愿意帮忙，尽力而为，但也仅此而已。工作人员缺乏培训，如果有的话。你基本上需要告诉他们应该做什么。例如，不补充卫生纸。早餐....“我们没有这个，我们没有那个”然后你需要和他们协商他们早餐能为你提供什么。这真烦人。总的来说，不推荐。