Carinya Village Jindabyne

Overall ok stay. Pricey due to the peak season and 1 hour away from snow. Location of this place is good, natural, good water to drink and bath. Amenities are ok. Internet doesn’t work here so do not rely on internet connection or mobile network even if you want to contact someone. The owner is planning to have Starlink installed soon.

I recently stayed at Carinya Village and was not a great experience. I had read some mixed reviews so I knew there might have been some issues, and leaving aside the room was small, bedding was old, and I can’t guarantee the room had been cleaned properly after the previous guest had left, the main issue I found was the bathroom. I stayed in a shared-bathroom room, (1 shower, 1 urinal & 1 toilet) Urinal wasn’t working, the bathroom hadn’t been cleaned in who knows how long (dead spiders in the sink, half used shampoo and soap bars everywhere), holes in the roof (in winter with freezing temps), thick grime everywhere, nowhere to leave your clothes while having a shower, shower made of unfinished pressed unpainted wood leaking everywhere, but the best part? toilet had a sign not to put even toilet paper in it, and the rubbish bin, already ¾ filled with used toilet paper, wasn’t emptied in the 5 nights I stayed in. And I’m still suffering of a bad case of athletes’ foot I caught while staying there. I was hesitant of writing this review as the people there were lovely, but they need to get it sorted.

Reception staff were great and friendly . But the management and the accomodation is terrible . After a massive drive from newy to the snow for the weekend . We went back for a night at this accomodation where we paid a premium for a private bathroom . The room was very very dingy , absolutely no service and when we asked about free wifi they offer it was down of course.We then went to shower after a very cold day and boom no hot water , we then talked to the receptionist who said it will be fixed shortly once management arrived . After checking in at 4pm then waiting until 7pm with no update on when we may receive hot water, we then talked to reception who said we will be able to get a full refund as the service we paid for was clearly not available . . In the end we had to make the hard decision to leave and drive back to stay with family in Canberra. Upon emailing management to discuss refund we were told they wouldn’t refund it and that we should of used the communal showers which we knew for a fact we’re out also but management continue to argue that they were working regardless we had paid for a service which included private bathroom and wifi witch were not provided . Management have offered a $100 dollar refund of $365 which is completely unreasonable, even the *********** representative believed so to . Extremely disappointed, would not recommend to anyone.