Villa Brown Jerusalem, a Member of Brown Hotels

Loved the place from the moment we got there. Beautiful place spiritual aura surrounds the vila. The stuff was professional and very welcoming. The vila location is perfect. Walking distance from the old city and Machne Yehuda market. The only issue I’ve had was the misunderstanding regarding the parking lot which the Vila is working with.

very poor value for money for a boutique hotel. The hotel is located in a busy neighbourhood. Buses start early and noisy. To avoid it windows must be shut and curtains drawn to block view from the street. The room is considered "suite" but is fairly small, poorly furnished, no closets and no option  to hang long dresses or suits. It is a choice of "style" over convenience.  Beside the lack of closets the bathroom has  a small unstable sink positioned on a small and low antique style dresser. Beautiful yet very unpractical. The aircondition was noisy even when we reduced to a minimum fan mode. Overall the room was small and inconvenient. On the way down the view to the messy service room added to the sense of overall maintenance issues, as well as the small courtyard that offered quite a gloomy view of spare furniture. The feeling is of a dacor that is covering an unorganized infrastracture. Beside the poorly furnished small  dark room (suite:( we encountered a quite unhappy chef during breakfast. The breakfast is  nice in appearence, including a veriaty of small dishes ( you must love tahini as it covers many of the:(  and good selection of main cources. The small table is not suitable for the many plates , yet another "look as oppose to convenient" approach.  The menu did inckude any fresh vegtables or salad, so we asked for simply cut tomato and cucumber. Our very nice waitress Maya tried her best but chef was adamant and refused to serve the simply cut vegtabeles. The milk for the tea  and coffee arrived in glasses so we had to ask for a soucer in order to avoid splilage. Salt and pepper where not offered on the table (another guest came over to ask for salt so I guess it wasn't offered on their table either). Is the underlying idea is that the chef's dishes are perfect? *I do want to mention that we complained and when the manager recieved our complaint ( a day later)  he made a real effort: Sent wine to the room, personaly made sure we had fresh vegtables and soy milk at breakfast and came to our table to check on us. He was kind and professional and tried his best*.  Parking is costley near the hotel.  Checking prices now around the city, and based on our previous visits in Jerusalem, For the price we paid plus parking we could certainly pick any of the beautiful hotels in the area with wonderful rooms ,great breakfast and quiet rooms.  We will certainly not return here.

We had a reservation to celebrate my birthday. The night before, after 22 pm, the manager called to say that due to technical issues they are canceling our reservation, and offered us a stay a one of two other hotels they have in jerusalem, which are not close to giving the same experience as the villa brown in my opinion. So we refused. And he said they will compensate us. Of course we had to change all our plans since we couldn't find a different hotel with such short notice. But that's not the worst part. They charged us anyway, the compensation stayed as a fictive suggestion, and i have been chasing them around for over a month now with no refund still. Including a fornal request made through booking which were the platform we booked it through. So to conclude - stay away!!!

The online reviews are very deceiving! I booked this hotel and when I arrived, nobody could be bothered to even look up from the desk to check me in! The vibe is "too cool for school". Trying to be New York City hip, but comes off as lazy. Rooms are tiny! VELVET decor - in Israel! Ridiculous. Serves me right for buying into it. Go somewhere else!!!