Maison Glad Jeju

Mi madre, que ya es mayor, y yo pasamos una estancia maravillosa en Maison Glad. El hotel es grande y tiene dos alas, mientras que mi tía y mi prima se alojaron en otra. Nos dieron una habitación esquinera muy espaciosa, con dos camas dobles. El baño tenía ducha y bañera. Fue un alivio para nosotras, ya que preferíamos la ducha, ya que no nos resultaba fácil meter las piernas en la bañera. El desayuno del hotel es internacional y hay diferentes bebidas de frutas para elegir. El vestíbulo del hotel tiene una cafetería que vende panadería y café; también pasamos allí nuestro tiempo libre por la tarde. El personal del hotel es muy amable y educado. La ubicación del hotel es muy conveniente, frente a la tienda libre de impuestos Shila y a muchos restaurantes.

Eso está ubicado en el medio del centro de la ciudad. ¡Muy buena ubicación! Solo una cosa, cuando reservé el hotel, dejé el comentario sobre que llevaría a mi novio que es inglés y era la primera vez que visitaba Jeju, así que solicité asignar una buena habitación. Pero cuando recibimos la llave de la habitación y cuando entramos en la habitación, la puerta se abrió y nuestra habitación no se limpió. También pude ver algunos cigarrillos en el suelo. Yo estaba con el conserje y él también los vio y se veía bastante asustado. Entonces llamó a la recepción de inmediato y nos mostró otra habitación. De todos modos, la nueva habitación era buena y el aire acondicionado funcionaba bien. La cama era cómoda. Solo estoy un poco decepcionado con el servicio de limpieza. Como mi novio y yo estábamos muy emocionados de quedarnos allí debido a las buenas críticas.

We are regular hotel guests at the Glad hotel chain in Seoul, we have stayed at their Mapo, Yeouido, Gangnam properties many times. Naturally we wanted to try out Maison Glad in Jeju and we booked the higher priced renovated room in the Glad style as I know the Maison was not originally built as a Glad hotel so some rooms are in the older style of the original hotel. The room came with 2 bean bags instead of a sofa which is normally ok with us except both the bags and the coffee table were at a wrong height for a relaxed chill sitting posture. The very giant king bed came with 2 pillows which is in the Glad style, we usually prefer 2 pillows each person. When we asked for 2 extra pillows, we had to speak to 3 different parties and were told by housekeeping that each room is entitled to 2 pillows! Only when we told them we were regular Glad guests and that their Seoul sister properties all provided us with 2 pillows per person that housekeeping sent us 2 additional pillows but only asking us 1 more time if we were sure we needed 2 more pillows! We visited last week of April and were told ahead of time that the pool would only be opened in June, I think there may be a charge to use the pool. There is definitely a charge to use the gym because it is connected to their spa. At the other Glad properties, the use of the gym is free. We will stay at the Glad properties in Seoul again but their Jeju property is overrated and their staff highly inflexible in thinking. There are many other hotel choices in Jeju at their price point. We stayed at 3 hotels in total during our Jeju trip, the other 2 hotels both had pools opened for us and their gyms were complimentary to all hotel guests.

Pretty old hotel, it's spacious, however the toilet is old and the pipe is stuck in the bathtube. The air con always at 25 degree, we need to request for a fan so that can sleep at night.

My friend and I arrived at the hotel around 12 p.m. and asked if we could do an early check-in, as we had woken up at 5 a.m. for our flight to Jeju that day. However, we were rudely rejected by a staff member speaking in Mandarin, who simply stated that the standard check-in time is 3 p.m. We had no choice but to wait and returned at 3 p.m. for check-in. When we arrived, we queued for about 10 minutes, and it was finally our turn. Surprisingly, when we reached the check-in counter, one of the lobby staff members, Kim, was standing right in front of us but pretended not to notice us. Even though we stood directly in front of him for 5-6 minutes, he was on the phone the entire time. Oddly enough, we couldn’t hear him speaking. We waited patiently, but to our frustration, people who had been behind us in line had already finished their check-in process.Feeling ignored, we asked the female staff member next to Kim if she could assist us instead. To our dismay, she rejected us, claiming that Kim was the one responsible for assisting us. At this point, I was extremely upset and asked, "So is there anyone willing to serve?" Hearing me speak in English, Kim immediately put down the phone and began the check-in procedure. Kim started by asking for our personal information in Mandarin. However, we chose to respond in English because we had already noticed their polarized behavior toward customers of different races. From our experience, the lobby staff exhibited blatant xenophobia and even sinophobia, showing an obvious anti-Chinese sentiment for no apparent reason. If your hotel is not welcoming to Chinese customers, the least you could do is clarify this on booking platforms, instead of allowing us to make a reservation and then subjecting us to such a terrible experience. This was, without a doubt, the most unpleasant and discriminatory experience we’ve ever had. If you are Chinese or even appear to be Chinese, I strongly advise you not to book this hotel, as you may face the same racist behavior from these arrogant staff members.

As a seasoned & frequent traveller to Korea, I've been to quite a number of hotels in the country and in fact it's a revisit to a GLAD property in my recent family trip to Jeju in Jun'25 as I've had pleasant experiences with the brand during my previous Seoul travels. However, I'm greatly disappointed by the level of front desk attitude and level of professionalism on the last day during checkout. 1) Was served by a female front desk staff (unsure of her name as she's not wearing any nametag) whom I believe likely a local Korean who could speak some chinese language as she didn't sound native. While I do expect a basic polite morning greeting by the front desk, there were none and before I could speak from the moment we interacted, she had assumingly conversed to me in Chinese to which I had no issues with although my preferred language was English, albeit in the most sullen attitude. 2) Was informed that I had to pay an extra 6000 won for the toothbrushes that my elderly parents used unknowingly as thought they were complimentary and did not notice the memo indicating usage charges. I did enquire to reconfirm the charges as I did not have any toothbrushes placed in my own bathroom so thought there could be a mistake. Although, there were no issues paying for it since the amenities were consumed after all, but the entire conversation with the staff made me felt unpleasant as if I was caught stealing and made to pay for losses. 3) The most upsetting episode was when I was checking out 5 rooms for my family, I was accused of losing one of my own room's key and the staff was insistent that she did not receive the said key when I handed over the card sleeve and wanted to charge 5000 won penalty fee for the missing card. Despite my repeated recommendations to validate all the room keys handed thru the hotel system for room number verification, I was ignored and the staff once again insisted that I did not return the key. Exhausting my patience, I had to request to get back the key and check the room myself where she could have called housekeeping to help double check since they were already in the process of clearing out the rooms as part of the checkout procedures. In the midst of the investigation, I've accidently found that the "missing card" was actually for another room, key forgotten in the slot as I've noticed while walking past the room. Upon returning to the front desk, the staff then told me that she received a call from housekeeping which eventually solved the mystery and validated my discovery. At this point, there were no attempt from the staff to offer any apology for the wrongful accusation, confusion and distress caused. The staff eventually ended the conversation in my opinion with hints of impertinence by signaling us to leave as she was done with the process. My observation in the short span of interaction: there is a serious gap of professionalism & service attitude with the particular staff whom had single handedly tarnished the pleasant experiences I had in the past with Glad properties. Would have been better staying with other similar class properties with better service quality even if it costs higher.