Hilton Garden Inn Louisville East

Stayed overnight while on an extended road trip, checked in late at night and were greeted by very friendly staff. The room was clean and well lit with a great bed. The air-conditioning worked great and the bathroom was super clean as well. The only drawback was the abysmal water pressure. It made what would have been a near stay tainted. The breakfast was great and the wait staff excellent.

I went to the gym. My digital key would not work. I went to the desk and explained that my digital key would not work and the woman behind the desk said yes I don’t know why that never works. The pool is closed due to a leak. I then went to dinner to grab a salad sat in the dining room. My food was delivered to me in a to go box even though I was sitting in the dining room my waitress said oh I told the chef that you were dining in, but they still put it in it to go boxin Styrofoam container box for a salad

The hotel was wonderful in every way possible. The room was very clean the bed was very comfortable. The breakfast was delicious and the selection was very good. The hotel staff were very helpful and friendly.. the location was perfect for business meeting.

The hotel was clean, although the 1st room's AC didn't work well. We checked in at about 12:25am on 9/3/23. Were out at 11:15am. We are in hilton honors and are both Navy retirees. We were charged 140+ for one night and an additional $75 for our dog. For a pet-friendly hotel, I felt the charge was way too much and it was non-refundable. Our dog is in the first stages of service dog training and is very well behaved. This is not what we expected as Hilton Honors members. We've stayed multiple times in Jacksonville, FL. This experience was a thorough disappointment! As we are members of several other hotels, we'll have to think twice about staying at another Hilton anywhere near Jeffersontown.

I prepaid for our stay. They started to charge me when I checked in, so I showed them my receipt that it was paid for. The room was clean. I often stay at a Hilton, but this was the worst bed and pillows were awful! The bed was hard, and the pillows were flat. So then about 2 AM, I received a text from my CC company stating Hilton charged my card for the room that I had already paid for! I went to the desk in the AM and was told that I had to wait for the manager who was in about 10 AM. I had a seminar to attend but went to the front desk when I returned about 3 PM. They blew me off and acted like the manager was not there, but he was given my information. I found out later, he was there and they did not tell me. I called Hilton Corp. They were very nice and could see I paid but said I would need to go to the front desk and speak with the manager. I also called my CC company who also could not help me. After numerous stops at the front desk and being blown off each time, I finally spoke to the manager that told me he was sorry and would speak with his employees. I was to get a free breakfast and take care of the charge right away. I took advantage of the free breakfast the day I checked out. I told them to check the account because the manager said he would note the account that breakfast was free. I checked my CC later and found they charged me for the breakfast as well. Bottom line everything is still on my CC. I will never stay at a Hilton Garden Inn again! Untrained staff that does not care about their customers, hard beds and flat pillows.

Modern, very clean, and comfortable beds. Great breakfast buffet for additional price. Hotel was conveniently located and close to interstate. We were told different price for hot buffet upon night check-in, but that was corrected the next day. Overall, great stay!