Timber Pointe Resort

I stayed at this hotel in October 2023, which was the second time I have stayed at this hotel. Throughout my two-night stay, I had no issues. However, the final morning I noticed water on the floor in the kitchen area and it appeared to be leaking from the refrigerator. I reported the water in the floor to hotel management immediately, but no one came to the room to determine the problem. I followed check-out instructions and upon leaving the room, the water on the floor had increased so I put down towels to keep it from ruining the flooring until someone came to resolve the issue. Later when paying my credit card bill, I discovered an additional $100 charge. I was not contacted and told about this additional charge so I contacted hotel management and was advised it was due to damage I caused from pouring grease down the kitchen sink, resulting in a clogged pipe and that I had taken the kitchen sink pipe apart in an attempt to clean the grease causing excessive water damage. I advised management that I did not cook in the room and only used the oven to bake a casserole with items brought from home. As management was told earlier that day on the telephone, I thought the water was coming from the refrigerator. Management informed me they had pictures and that I had to have caused the damage because the room had no damage before my arrival. If I had known that I was going to have to defend myself to prove that there was no such damage when I left, I would have taken pictures (not a common practice when I check out of a hotel or rental house). Management told me on the telephone that I was not telling the truth and said the pictures proved I caused the damage. I was not disputing that there could have been damage since it did appear the refrigerator was leaking when I left but the pictures could not prove I caused the damage. My dispute is with management stating that I caused the damage which would be extremely difficult since I did not cook in the room and definitely did not pour grease down the drain nor detach any kitchen sink pipes. Management could have avoided further damage to the room if they had responded to my report of the leaking refrigerator in a timely manner. There is no “office” at this hotel forcing you to call management with any questions or issues. Management does answer the phone but always rushes the call leaving you with the impression you are an interruption. I would not recommend this hotel; however, if you decide to stay here, I highly recommend you take pictures of the room when you arrive and again before you leave. Also, check your credit card statement immediately to ensure no additional charges have been applied without your knowledge. At management’s request, I did send an email to the owners explaining what actually occurred, but I do not believe that email was ever provided to the owners. I did not receive a reply and when I called to follow-up, I was told that my email had been archived and that the $100 charge

My family and I just stayed at this resort. Those that manage the coffee shop are great. Those that have taken over the lodges are not impressive. We have been coming to this resort for years and we’re disappointed in the service, cleanliness, and general friendliness. All of these things have always been great but have since fallen off. When calling the resort lodge manager she was unfriendly, didn’t return my call and the second time calling back she was full of excuses. Just sad to see a place we have loved not be the same caliber. The room we stayed in had a very musty and moldy smell. Large Stain on floor in main room in between beds, and also stepped on a piece of glass on the floor that got stuck in my foot. I know things change and we have been there when management has changed with no interruptions in great service. But as of right now we are not impressed with new managements running of the lodging or cleaning of the rooms. So disappointing to me and my family. The coffee shop is great though with great food.