La Quinta Inn & Suites by Wyndham Jacksonville TX

Staff was very nice and helpful. The room was clean. The only problem I had was the tv channels were limited, but we didn’t come to watch tv.

When I was placed in my room the TV did not work, also I sat down in the office chair at the desk and the arm pad fell off.

Breakfast was sufficient, hotel was easily accessible and location was quiet. Bed was a bit soft and worn in; but we slept well despite the loud AC unit. In room mini fridge did not work well, we were only there one night so it wasn’t an issue worth dealing with. Would stay here again.

Breakfast was really bad.Sausage had to much salt and to the gravy was like paste.Eggs were warm at best barely warm enough to melt the cheese.Bagels tasted old and were stale.

The property was clean nice and in order. The front desk clerk was ready to help in any way. When getting to our room and settled in the lighting was our 1st encounter it was a little hard to get the 3 different lamps to work, finally got them going. 2nd problem was the TV. It come on but wasn’t connected . The front desk was notified and came up and fixed the problem. 3rd problem was the next morning the elevator wasn’t working, I went down stairs after looking several minutes for the stairs and notified the morning clerk of the problem she reset the elevator problem solved. She was not aware of the problem. 4th problem there was a few roaches in our room. Enough about that and last on waking up to watch the morning news the TV didn’t work again. After paying 114.00 dollars was kind of disappointed in the price for the services over all. Top point is the air worked well no issues

The rooms smelled like mildew and mold. They were stuffy, and the walls are paper-thin. I heard my neighbor snoring all night. I arrived on Friday. I had 2 rooms booked, both with king beds. They only gave me one king bed, and the hotel was then booked solid. Saturday, when I came back from being gone all day, my room was not cleaned.

Filthy carpet in the room combined with humidity made for a less than pleasant odor. Dusting seemed sporadic. But at least the bathroom was clean.

I paid for a suit and at check in I was told the suite I paid and reserved through ********* was under repair. I was then told that their were no two room suites available and the only suites they had were a room with a couch in it. I go in the room and it had air fresheners everywhere and smell wet and like dog piss. The pictures in their photos must be from when the hotel was first built. They wouldn't refund me the difference between the standard room and the room I paid for because they said I booked through ******* which is **********. I tried calling to speak to a person and ********** and the phone system never let me get a live person to help me out and solve the problem and settle up. I just say stay away from this hotel and **********. The lack of service just isn't worth the hassle for the minor savings they provide.

THE STAFF WAS VERY FRIENDLY & HELPFUL. THE ROOM WAS CLEAN, THERE WAS PLENTY OF HOT WATER & THE A/C KEPT THE ROOM COMFORTABLE.