Comfort Suites Near Camp Lejeune

The breakfast is phenomenal and Ms. Sandra is always on top of making sure everything is well stocked. This is our 2nd time in the last 3 months and she personally is the reason we came back again! The rooms are great to stay in as well and the manager is amazing as well. Amazing hospitality all around!

I recently stayed at comfort suites near camp Lejeune. DO NOT STAY HERE! My reservation was for August 31,2023 to September 6,2023 for a king bed room. I checked in and paid in full for my entire stay. I went to my room on the 3rd floor. I immediately went to sleep as I was sick with a cold and had two flights before arriving. I woke up to use the restroom around 7p.m and when I opened the door there was a roach on the mirror I killed it and flushed it down the toilet. I called the front desk and asked do they have a problem with pest. They told me no but it’s been raining a lot lately and bugs will come in due to the rain. I requested a new room and was told I would be up charged because there were no more king bed rooms available. I asked could they make an accommodation and not charge me since I’m having a problem with pest and was told the system will automatically charge me. I decided to try to stay at least to the morning. I went back to sleep and felt crawling in my leg I woke up and there was bed bugs and one crawling right towards my face. I jumped up took pictures and grabbed my things and went down to the front desk to check out. As I was leaving I noticed a dead frog in the corner of the hallway. It was around 12:00 a.m now. I showed the front desk the pictures and requested a full refund. He said he couldn’t refund me because he wasn’t a manager and I’d have to call in tomorrow for a refund! I left and went to a new hotel and paid for another 6 night stay. I called in the morning and spoke to a manager(Alisha )she said there’s nothing they can do about water bugs. I requested a full refund she said she’d have to ask the regional manager if I could get refunded for the first night and I’d had to call back on Monday because the regional manager was currently on vacation until Monday. So she went ahead and refunded me for the remaining 5 days. I called on Monday and was told by the manager Alisha I’d be receiving a refund for the first night I asked her to send a refund receipt to my email she agreed. I never received any email for any portion of the refund! My account was refunded for the 5 nights and not the first. It was supposed to be two separate transactions since I was told I’d be receiving 2 separate refunds. The refund for the first night never came. I called comfort suites September 14th and asked to speak with management and I heard the manger in the background asking for what and was reluctant to take my call. I Was explaining the situation to him (Chris) as I’ve never spoken to him as I explained he interrupted me and asked what was my name in a condescending tone I asked could I speak with Alisha he told me she had been fired and they were under new management and he (Chris) was the regional manager he then proceeded to tell me that I would not be getting a refund because I stayed in the room past 30 mins and that was their protocol even though I was told I would be refunded! I told him he needs to honor the refund I was

Pros: Nice bed, firm but not too firm. Newer carpeting. Towels were plush. Sleeper sofa was great to sit on as it was firm as well. Gals at desk were warm and friendly. Cons: tile near shower curtain broken on both sides. Towels were clean but stained. Same with the sheet. Stains on furniture. Breakfast was a sad joke. Coffee was pitiful. Eggs and meat in steamer were sitting in liquid. No fresh fruit but had Dole fruit cup. A few pieces of bread and a few yogurts in addition to the waffle maker. Juice was very water down. . This was at 7:30 am. They did have one Selection of cereal. We went out to eat.

I've stayed at this Sleep Inn a few times, and have no complaints. The desk staff are very friendly and efficient. Rooms are super clean and comfortable. Extremely comfortable beds. Bathrooms very clean with plenty of hot water and good water pressure. Lots of plugs for charging in travel technology. Highly recommended.