Clarion Hotel Jackson Northwest

This hotel has the potential to be really nice….but it needs a LOT of love. The gentleman that checked me in never cracked a smile. Looked really bored. Answered my questions, ie. Why the $50 Room Deposit when the room is already paid? The $20 pet fee was reasonable. The room was big, and seemed clean; bed was comfortable; TV had one channel, no internet connection, no directions. Did not call desk because we were tired, and did not want to disturb the bored fellow. Reported to clerk the next day, at checkout. Only one key provided for two people, and when questioned, “one key”, the clerk just said “yes”. Outlets were old, plugs fell out of one….loose. No lamp on my side of bed, so scooted the floor lamp closer so I could read. AND the $50 room deposit is still on my card. I will not stay there again.

Pay for what you get Looks like hotel started and then stopped Remodle half way. The service was not the best, we had to ask multiple normal times for towels. Informed the front desk that the lights did not work in kitchen on the second day and it still was not fixed when we checked out. The indoor pool was very cold. We stayed on the fifth floor and the doors leading to the suites was broken at the bottom. The ceiling tiles had water stains on a couple by our bathroom in suite 534 and a couple tiles were popped up and not laying flat. We had a quick stay and looked to save money and we got what we paid for. The reviews said six out of ten, but I would say four out of ten at best. The breakfast items on Friday morning were a lot of choices and by Sunday we had to ask for plates, milk was out someone else had to ask for that, and we decided to go to McDonald’s for breakfast.

Nice stay They are doing renovations but still was quiet and comfortable. Clean

Staff was very helpful and friendly. Carpet in hallway and room was stained and or dirty. Breakfast was a bad experience. Hockey puck muffins. Waffle maker didn't have nonstick spray, no yogurt, watered down waffle mix. No milk. On the bright side, they had packages of oatmeal, which you had to get hot water from the lobby. One ice machine on ground floor.

Clarion in name only. Inside the hotel does not look like a Clarion; none of the amenities have Clarion, quality of property is not Clarion, etc. If u r expecting a Vomfort Inn/Clarion feel it’s lacking. The hotel is “tired”…needs remodeling; carpet worn/stained/dirty; breakfast good 1st/ terrible the next; Good things: fume is small but well maintained; staff very helpful; good restaurants very close (3-5 min walk).

Some what OK. The parking lot was well lit at night. Nice Italian restaurant across the street. The room was clean with a few rough edges. Missing picture on the wall, and worn furniture in the room. The only big problem was breakfast, limited amounts of everything except coffee, there was no coffee in the breakfast room. There were two packs of coffee in the room. If the coffee machine is broken, fix it or get a coffee pump pot.