Usuario invitado
17 de agosto de 2023
This hotel is a pure example of the approach, I will charge the customer as much as I can, although I will provide an average amateur’s quality of service. The room cost was app. 500€ per day with full prepayment. First day at the breakfast, the polite waitress approached us and right after saying good morning , she informed us that the cold coffees cost extra 3,5€ , but we could prepare our coffee ourselves in the espresso machine ! Really funny when you pay that kind money for a room and they believe it’s ok ti prepare your own coffee . All 5star hotels provide any type of coffee, any amount of coffee per person for free. So, the approach I will get any money I can get from the customer , is really not appreciated especially when they exaggerated exploiting the increase of the cost. Also, the fact that they tried to minimize any possible cost was evident. No refill at the bathroom amenities , unless you asked . No change of the towels unless you asked , claiming that it is an environmental action. These actions do not correspond to a 5star hotel nor to the daily rate of 500€ even for a nice and spacious room , in Mani though. Also, no lifeguard at the pool , no special policy at the pool area, allowing the children to dive all the time into the pool with zero surveillance. All the water was outside the pool and I didn’t see even one person to pass by and check the situation or to clean the slippery floor. It’s an “easy come” situation which clearly has its momentum this year, but with this kind of approach and mindset , it will not go too far … Overall , the structure and the managerial approach should be amended if the hotel wants to be a value for money to its customers .
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