Grand Esen Hotel

We have stayed 1 week with our family. Totally disagree as they did not provide with the room they promised. The rooms are not spacious enough. Cleanliness is 0. There were bedbugs and bit my aunt. She had allergic reactions for 2 weeks!!! The rooms have old furnitures and bed.

Lots of issues. They advertise nice room and facilities but when I reach there they offer me room into next building. Room condition was not as expected. Room refrigerator not working , TV has no signals, no sheet or duvet for sofa bed, toilet has smell, rusty taps and door lock. I ask them to change room or fixed these thing but point bec no one can understand proper english.

The lobby manager, the one with glasses, not the young man on duty at night, told us that the hotel did not have the standard double room (19 square meters) we had booked, but wanted us to live in an economical double room, whose room size was very very small and the bed is smaller size. This is ridiculous! Are you saying that Agoda fabricated pictures of a standard double room? After I raised my objection, he was extremely rude and told me to either communicate with Agoda or accept the small room, or stay in a family room and pay him extra 21 euros a day. At my insistence, he asked someone else to show me a room in the attic, larger than an economy double. I accepted the room, but later found out that the bathroom light was broken, the shower head wouldn't attach to the wall, the toilet was under the sink, and to use the toilet you had to put your hand on the sink. I don't know if you do that with every guest who books a standard room. This hotel was my worst experience in Istanbul!

Erg vriendelijk personeel! De kamers zijn ruim en hygienisch. Wifi is overal in het hotel beschikbaar. Ook met elke ochtend ontbijt! Leuk terrasje waar je in de avond lekker kunt zitten. Het hotel ligt maar liefst op loopafstand van verschillende belangrijke bezienswaardigheden. In het kort is het een super locatie met hele lieve personeel die daar werken. Aanrader dus! :)

Люди, поберегите свои нервы и деньги!не приезжайте сюда. Во первых, действительно, обманывают с категорией, бронируешь с балконом стандарт, а не эконом, а селят в здании напротив, в вонючем, старом, грязном номере. Через скандал переселяют в основное здание на след день, но не сильно лучше. Все течет, все отваливается,все грязное, полотенца серые, спит вонючий с плесенью, годами не мытый.. вообщем можно очень долго перечислять как тут грязно, вывод один!не приезжайте!

Waren 6 Tage im Grand Esen Hotel. Die Zimmer sind SEHR klein und nicht die saubersten.Frühstück ist für diesen Preis absolut OK.Aber die Lage ist Top.Sehr zentral und viele Sehenswürdigkeiten zu Fuß leicht begehbar.Tram und Bus in unmittelbarer Nähe.Die Mitarbeiter des Hotels sind sehr nett und bemüht.Besonders das Orginal des Hauses "Cowboy" ist sehr nett und wir hatten viel Spaß mit ihm..Fazit:Preis - Leistung ist absolut Ok