Halifaks Hotel

NICE HOTEL AND LOCITION

I am very disappointed with this hotel. Little to no costumer service what so ever. We experienced the cleaning lady barging into our room without any knock on the door beforehand while me and my husband were still in bed. Very uncomfortable. The cleaning lady came back a few hours later and to our great disappointment she had stolen around 2.400 TRY from the drawer. The staff in the reception was blaming us for not putting the money in the safebox and did nothing else. Never coming back to this hotel that's for sure. If anyone does make sure to hide all of your things in a safe or take them with you cause the staff here can't be trusted. The area is located kinda far from centrum so if you're looking to stay nearby tourist attraction or centrum you should choose a different location.

We made reservation at this hotel on 11.Sep by WhatsApp as we know the staff before as guests reservation was for 2 single room for 2 person for 4 night check in 27.Sep Confirmation for two single room was shared by hotel staff The hotel management didn't asked about any payment On 26.Sep the hotel sent a message through WhatsApp asking to confirm arrival time on 27.Sep We confirmed for hotel date and reservation need On 27.Sep afternoon the hotel again asked to confirm reservation and We confirmed out arrival and they reply with Ok At 17:00 PM aw arrived at hotel but there was no available single room They offered us 1 suite of two rooms but one shared bathroom for two guests This was not acceptable at all and no respect for privacy And when we shared all suppot conversations and reservation documents they said we are sorry but we sold all rooms Is this logic that a hotel like this to give such excuse!!!!???? As Conclusion For sorry we take this suite under unacceptable reason because we were too much tired Mr.Khalil who was aware of hotel mistake as manager but insist that he can't do anything for us even there was many available 2 suites and he was able to give us alternative rooms because it was hotel midtake and other type of rooms were available but he insist to put two of us in one suite, and was very uncomfortable with his answer with no reason for why they do this Very bad situation with no action and no respect to guests As guests a d tourists I have my rights and I have a confirmation from hotel and three WhatsApp messages from management confirming that, but because the hotel don't care about his guests so this is the result