Kaftan Hotel

Отличное местоположение, небольшие номера, есть терраса для отдыха

I honestly cannot fault this little hotel hidden in the backstreets of Istanbul and just minutes walk away from the main town square and major landmarks, from the moment we walked in we felt very comfortable and welcomed by the staff, the person at reception, jalil, ensured that we got our room as early as possible and not have to wait for the usual 2pm check in, we were checked in by 8am giving us plenty of time to relax and freshen up, although this is only a 3 star hotel the service is definitely nothing short of 5 stars, everything is literally minutes away on foot with plenty of restaurants and cafes nearby, I won’t be nitpicking of minor faults as I was aware this is only a small establishment, if you have a short stay in Istanbul is highly recommend this place and I know I’ll definitely be going there again on my next trip

The hotel is perfectly located and within walking distance to most main attractions. The area is safe for solo female travelers, and the hotel is surrounded by multiple restaurant options. The staff's friendliness, guidance, and ability to accommodate requests exceeded all expectations.

Exceptionally well maintained. Overall the Kaftan Hotel deliver the best guest experience and satisfaction. Thanks for being customer-driven and understanding and fulfilling clients' needs and expectations. Acknowledging customers upon arrival, speaking their native language and calling them by name. Thanks for providing unique personalised memorable experience. High level of customer service quality. Özkan was very friendly, welcoming, patient, helpful, and knowledgeable.

This was the worst hotel , I have ever been to in my entire life in every aspect. After I reached the hotel and the receptionist took my passport, he surprised me that I can't have my room as it is not ready and won't be ready until the end of the day. I went to get another hotel, he shifted his words and said he has a room ready in the basement but I have to call the website to cancel it. The website agreed to cancel the reservation but now the receptionist changed his mind. When I went to speak to him to accept what the website, I was verbally harassed with bad words. I thought at this point it is completely unsafe to stay in the hotel as he changes his promises, manipulative, haressor and above all didn't give me my room but took the money with guaranteed no cancelation.

Нас пытались развести на деньги!!! Были вчера в ресторане при этом отеле. Помещение накуренное, затхлостью воняет, при этом холодно и абсолютно не уютно. Официант принес 1 литр воды, разлил нам по бокалам и поставил бутылку на стол. Принесли закуску из йогурта, по классике. Мы заказали блюдо в виноградных листьях, спрашиваем это долма? Говорит - да, долма !! В итоге, это просто холодный рис в кислых виноградных листьях ( 150 лир). Кюнефе, традиционный десерт, который у нас в Крыму готовят на 100+. Здесь же, очень долго ждали, минут 20. Приносят безвкусное тонкое тесто, с водянистым сиропом, внутри вообще сыра не оказалось. И это за 250 лир! Кофе в турке, просто заваренный водой (130 лир) Наш счет вышел на 530 лир, официант приносит счет на 800. Начинаем считать. Он с лицемерным лицом говорит : ну я же воду вам налил за 100 лир, тут закуска была еще. Давайте за 650. Отвратительное обслуживание!! Надеюсь, у вас клиентов не будет совсем. Так как портить впечатление о заведениях Стамбула за такие деньги недопустимо !