Usuario invitado
7 de noviembre de 2023
My mom got very sick from this hotel, you can smell the mold as soon as you walk in the rooms (on the website/brochure it is said that the room is big) when you arrive its very small. The air circulation is horrible, so the mold is everywhere. My mom has astma so after one night we told the manager that she couldn’t sleep from all the coughing. He then sent us to “his” room, a suite.. mold is still on the brick toilet walls, my mom couldn’t handle it so we told him we want to cancel our stay. He understood as he asked my mom to show her medicines (as if he didn’t believe she was suffering from the mold). When he seen the puffer and medication she takes he told her he is sorry and that we will get refunded. He promised the money will be on the bank the next day. When next day arrived, the money still wasn’t sent. We went to the hotel and seen multiple people we seen before, trying to get a refund aswel because they felt tricked. The room is smaller than said, there is dirt and mole everywhere. The manager told everyone it will get fixed but thats just his scam. He knows people will eventually return to their homeland, so he just tricks them to wait. I sent him multiple messages and calls. I am disgusted with the treatment and especially getting tricked when someones health is at stake. My mom eventually had to go see a doctor and got antibiotics for a whole week, because two nights caused the mold to settle in her lungs. I wish I had taken more pics but this picture u can see the mold literally next to where u sit on the toilet.
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