Grand Ons Hotel

Franchement rien a dire je recommande vivement

Dear ERID ATALYA I am writing to clarify the situation of our customers and what has happened in your hotel. First of all I would like to inform you that I have been sending clients to stay with you since 2013, so I know your hotel well and often recommend it to my dear clients. This time too, as usual, we sent you our two customers, whose vouchers are attached. And this is what happened: -1-on arrival of my two clients on Thursday evening, they were refused at reception on the pretext that their reservation did not exist and that the hotel was fully booked even though they had a voucher in hand. -2- Knowing that it was night time, my clients contacted me to make a claim and make our credibility an issue for them we had ripped them off. Imagine, sir, customers arriving and being told that you have no reservation. -3 me personally mme kahina I called the reception to understand the situation because it happens that errors happen maybe the receptionist did not see well on the system. To my surprise I got the receptionist on the phone and he informed me that no reservation existed in that name, and that either they paid for their night or I wouldn't put them up and he was even very mean to me. -4-This is why I contacted our supplier MY GO to resolve the situation because since 2013 I have been taking vouchers with them for your hotel without any problems. My customers were finally accepted, but only because they were not staying in the grand ons hotel, but because the hotel staff had promised them a room the next day and it was just a misunderstanding. I was relieved for my customers. -5-The next day my customers called me a second time to tell me that the hotel didn't want to receive them and give them a room at the grand ons. The customer was out of his mind because of the mediocre service and left the hotel. To say that the customer just like that left the hotel no I'm really sorry he was kicked out on his arrival without the intervention of our supplier MY GO your receptionist do not want to receive them and telling me that there is no reservation and they had to pay, after the gentleman they delogent and does not keep his word the day after to give them the room. All this is a displeasure to us and you have put the reputation of our service at zero with our customers who have asked for a refund because they have been badly served. To this effect we ask you to be profetional and at least refund the night that our customers did not spend. Counting on your profetionalism and your comprehension, thank you to make a commercial gesture for possible future reservations. My best regards

We are very disappointed with the staff's behavior, especially a person named Imran. He insulted us in Turkish and threatened to cancel our reservation and kick us out. We are a family and we are terrified by this behavior. I ask the hotel management to contact me urgently, please. nous sommes très déçus du comportement du personnels surtout une personne qui s'appelle Imran, il nous a insulté en turque et il nous a menacé d'annuler notre réservation et nous mettre de hors. on est en famille et on est terrifié par se comportement, je demande a la direction de l'hôtel de me contacter en urgence svp.