Frame Galata Hotel

fraud hotel! dont book this one. i booked this hotel via booking and they withdraw the money from my credit card even though i cancel it for free. they told me that they are doing the preauthorization but NO! they withdraw the funds. si be carefull when booking this hotel and hotels in istanbul in general.

DO NOT MAKE RESERVATION IN THIS HOTEL. They will charged your credit card and not give you the money back ever. I made my reservation thur *********** and this hotel decided to charged my card 3 months and 20 days before my arrival to IST. Calling the hotel or emailing them was a waste of time. Calling *********** too but after many calls, emails and 11 days, *********** gave me my money back since the hotel didn’t. Mind you I had to write to all *********** CEO’s and VP and everyone in order for booking to pay attention to my issue, this hotel charged was done Dec 16, I canceled the reservation on Dec 18, and finally got my money back on Dec 29, 2023, in Christmas season. DO NOT RENT ON THIS HOTEL. Definetly NOT USING BOOKING AGAIN EITHER.

I cannot understand the high rate of reviews for what is essentially a hovel. I turned up in the early morning due to flight schedule and was taken up several steep flights of dirty stairs to a room that was filthy. There had obviously been a water leak as laminate flooring was buckled and unevenly raised, potentially causing danger. There was a very nasty stain on the sofa and the bed was just nasty. The bathroom was full of mould. I refused to stay and made contact with ***********. I chatted quite amicable to the night manager who assured me I would be refunded. This was not the case. The owner stole my money and refused d to refund. After several months *********** did refund me and i am very grateful. Unfortunately, having been a frequent visitor to Istanbul, I do not feel I will return. The standard of hotels has deteriorated beyond measure. The Frame being a prime example. Do not believe positive reviews, my experience is an honest and truthful account. Perhaps booking com would ensure that cancellation policies are transparent rather than at the whim of fraudsters? The policy says, and the night manager told me, 1 night would be forfeited, not 8 days! The owner of this establishment is an utter disgrace

SCAM!!! Do not book at this hotel since they charge you in advance without having to and even if you cancel, they do not return your money ESTAFA!!! no reservar en este hotel ya que te cobran con antelación sin tener por qué y aunque canceles no te devuelven tu dinero

Ailem ile kaldım kendimi evimde hissetim gerçekten tüm çalışan arkadaşlara teşekkür ederim çok sıcak samimi herkes konfor olarak da çok iyi temizlik vs vs herşeyiyle mükkemmel bir otel Ve gerçekten puanı verirken gönül rahatlığı ile verdim..

Excellent location with a great staff smiling faces welcomes you at the reception desk Easy to find walking distance to Galata Tower Balcony room we had was quiet and charmful We used two-ways transfer from the hotel waa well organized Highly recommended