Polochar Inn

The worst hotel experience of my life. The bathroom was covered in mould. Room was not cleaned. The restaurant was shut and I was offered a choice of chicken strips and chips or fish strips and chips for my meal, which I had to have by 6pm so they could close the bar. It was microwaved rubbish! Breakfast was awful and I heard the only two staff I saw in my two days there saying they had no sausages so would use the vegetarian sausages instead. No one was ever at reception (but if they only have two staff members that's probably why). I booked for four nights but left after two. I actually wanted to leave within an hour of arriving. I booked elsewhere for the remaining two nights. I believe the hotel has changed owners fairly recently and has gone down hill since. It's in a fantastic location and could be so good, but it's grubby, dirty and horrible. If you want a nice holiday find somewhere else to stay.

The location of this inn is worth 5 stars. The breakfast is also worthy of 5 stars. Most of the staff were superb. Only 2 were a bit grumpy. The rooms are delightfully decorated with a wee bit of Harris tweed but not overwhelmingly so. The bathrooms, particularly the shower, are in desperate need of replacement and I found the black mould in the grout very off putting. The common areas are also in need of redecoration, particularly the bar area. I understand they are now closed to do some work on the inn so will be planning a return.

For a two night stay in this cosy island hotel, my room was comfortable with an amazing view. As a group I understood the logistics to catering so we placed our orders in advance for 7.30pm. However the main course didn't get served till nearly 9pm by which time I just wanted to go to bed. What I ate was delicious - excellent chef - but the servings were so huge I really couldn't eat much - such a waste of food (how about Granny portions?). Serving of the deserts was so slow we didn't finish till 10pm. We appreciated the chef was working 16 hour days, 7 days pw.

We booked via MAC Adventures as part of our Outer Hebrides Hopscotch. On arrival, when we finally managed to locate a member of staff, we were given our key. On entering the room it was clear it hadn’t been cleaned from the last resident - bed slept in and unmade, wet towels all over the bathroom and bin full. Went back to reception to find another couple who had found somebody else’s clothes in the room they were allocated. We were allocated a different room which had been cleaned but had a faulty shower, virtually no loo roll, fittings hanging off the wall and black mould in the shower. We were not allowed to bring our 8pm dinner booking forward to 7pm - fair enough but when we returned at 7.50 we were told our table still wasn’t ready but we could sit over there if you want. We were finally brought menus at 8.10 and were told that 4 of the main courses were not available (leaving about 3 to choose from). There was a wait of almost an hour between our starter and main course then we were told 2 of the 4 dessert choices were not available. The food we did receive was nice and plenty of it and they did not charge for the one dessert we did have. We couldn’t find anyone the following morning to check out- despite ringing the bell 4 times so ended up just leaving the key on reception. Would not recommend.

Motorhome pub stop over - had dinner and then they let us stay in the car park overnight … really friendly people … food was excellent including Cullen skink and creamed mushrooms as starters and langoustine and fish and chips as main … no room for pudding. They do the excellent Skye Blonde on draught as well which is an excellent pint

My wife and I had a meal here while on holiday in South Uist. The food was excellent as were the staff who were very attentive at looking after us. The food was cooked to perfection, I would highly recommend visiting here if in the area. The view from the windows are great.