Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

The staff was nice anywhere we went: pool, restaurants, shoppes. Check in/out was pretty quick with no issues. We stayed at the family selection section. Rooms were decent. Not fancy but had all the necessities. These rooms came with a personal butler but honestly the butler was not useful. We’ve asked for a few things such as extra blanket and extra supplies for coffee they were not provided. The resort is beautiful but everything is spread out too far. It’s either you have to walk a mile to get to a coffee shop or restaurants or have to wait for a transport cart. During morning and dinner time, wait time can be 10-15 minutes., so by that time it’s quicker to walk. The pools were clean and nice. The beach area was nice and clean.

I am ******* gold member, this means I should receive special treatment and upgrades, our room was not prepared for my kids, there was nothing special for them, the bedsheets were dirty, the housekeeping kept forgetting to restock our fridge or put enough towels, and in reality they would only tidy up the room, no cleaning or changing sheets. The main and second buffet food was so boring and lacked variety, the nest buffet was a joke, the tables were shaky and once we ordered at nest and waited 45 minutes for the smallest portion possible. At portofino, they put burnt pasta in front of me with no shame. At the coffee shop they kept ignoring us until I asked them to take our order and all order was wrong. I once ordered room service, nothing crazy, just meat empanadas and cheese cake and I got food poisoning. Lucky my kids fell sleep waiting for their food and didn’t eat it. There is not one bartender here that knows how to make a drink, all drinks were tasteless, I would ask for mojito and they would give me margarita, asked for coco loco, they didn’t bother to make it, asked for straw for my toddler they wouldn’t provide. T The bar waiters around pool would rarely approach you to take your order, at the beach there was one lady that asked 3 people for drink and left the rest, and for the rest of the time stood there chitchatting with life guards. All the staff, except you to tip, its like you owe them for every small thing they do, they don’t respect you as a guest.