ICC SUITES HOTEL @ IPOH CITY CENTRE

A warm welcoming and smooth check in protocol from the receptionist (Angeline). Five lifts were ready for the tenants and basement car park were safe as well. Amazed with the new, clean, spacious and well decorated suite (refer photos). Balcony was the plus point. Also equipped with air conditioner, fan, big screen TV, washing machine, fridge, microwave, electrical stove, saucepan, pot, kitchen utensils, hairdryer, toiletries, safe, bathrobes and iron. The L-shaped couch was so comfortable till I felt asleep. Opposite the suite was Ipoh Parade aka Parkson, within our walking distances. Eateries and brew house were nearby. Deposit returned upon checkout. Overall, excellent service and descent suit for travellers in Ipoh town, strongly recommended.

GOOD: Clean, nice and spacious studio room with clean and new furniture & appliance. Washing machine in the room offers significant convenience and practicality, especially for families. Spacious and plenty parking spaces, easily accessible. Spacious elevator and quite efficient in term of travel and waiting time. Located near to city center and other famous spots and eateries. Staffs were friendly and good. POOR: The deposit of RM200, although refundable, is quite a lot (especially for families) since the room price is less than the deposit. Please revise or do something about it for convenience of future customers. The Wi-Fi connection, at the time of checked-in was average. Although the parking spaces are plentiful, however, no barrier or gate to control vehicles coming in and out might affect security and safety of visitors and their vehicles. The pools were nice but their location near to the cafeteria is somehow might not be suitable.

I stayed at ICC Suites Hotel @ Ipoh City Centre from May 9th to May 10th, and unfortunately, it did not meet my expectations. The property is marketed as a hotel, but in reality, it's a non-serviced condominium with permanent residents, lacking the typical hotel amenities and services. Upon arrival, I was informed that the deposit could only be paid in cash, contradicting the booking information that stated cash, debit, or credit card were acceptable. After some discussion, the receptionist reluctantly provided a form for me to fill out and sign. The main entrance to the lobby is unwelcoming, requiring an access card to enter and exit, which is more characteristic of a condo's security system. While the building appears relatively new, there were noticeable unfinished touch-ups on the walls and doors in the open-air corridor. Basic amenities like toothbrushes, shampoo, and conditioner were provided; however, the towels were smelly and stained, suggesting they aren't replaced frequently.  Additionally, the smart TV in the room was non-functional, and the water from the taps was discolored with small black particles, raising serious hygiene concerns. Overall, the experience was disappointing, and I would not recommend this property to others seeking a true hotel experience.