Far Out Hotel & Spa

Lovely hotel with excellent views over the beach. The staff are friendly and helpful, breakfast is good if a little repetitive. Our ferry was delayed due to the weather but the Far Out team were still there to collect us from the port at 2am! There are a few little things which could improve the hotel, there was no water in the room on arrival and no glasses plus breakfast has tinned fruit salad rather than fresh but I know I am being nitpicking!

The first night was very nice. We were allowed to check in early and had a beautiful room with a beautiful view. The room number was 26. First night was perfect, the room was clean and everything was great, the air conditioning unit worked beautifully. On the second night, we arrived to our room at 4:30 AM, exhausted, to find our bedroom infested with ants. Not a few ants on the floor, but everywhereeee on our bed and on and under our pillows 🤢. I would understand if we had open food in our room, but we did not. We called reception and someone came to see our room and saw how bad it was (you could see the look of despair on his face) and changed us to room 15. Upon going into that room, there were ants everywhere on the floor. We had to make the decision: sleep in a bed infested with ants, or sleep in a room with ants on the floor as there was apparently no other clean rooms available (which is very surprising as it was low season and most of the rooms were empty (facts as we could see at the reception which rooms were available and which rooms weren’t since you could see the keys)) We had no choice but to take the room with ants on the floor, air conditioning barely worked, stains on the bed and garbage from the previous person. It was not fun waking up in the morning with ants on our arms, especially when I hate and am absolutely disgusted with ants. At 10am we were told a new room would be ready for us and that we would have an upgraded and better room. We got room 5, which yes was beautiful and yes was an upgrade from room 15, but not an upgrade from room 26, as it was the same room, and the air conditioning was not working well. Unfortunately, the service and cleanliness declined throughout our stay. I have reached out to the hotel numerous times and keep getting ignored. It’s been 2 weeks and am still waiting for the hotel to respond back. As someone who has worked in the hotel industry for 5 years, never have we EVER ignored a client, especially when they’ve had a bad experience. Between that and Georgina’s passive-aggressive attitude, we are beyond disappointed. This is such a shame as day 1 was fabulous. Also, if you wake up passed 9AM, expect to have no breakfast. Definitely great views, but if you experience anything bad, you won’t get it resolved. Hoping to hear from the hotel at some point…