Coachmans Inn

Gross, Do not stay here. Absolutely disgusting!!! Nothing was cleaned prior to us staying, carpet was tread bare, curtains ripped, stove was disgusting, cable ties for the oven handle, fridge smelt so bad, shower was not cleaned. I wasn't quick enough to get a picture of the mouse. This place should have no stars!!!!!

Shabby and filthy. Unwashed frypan dripping with oil. No dish liquid or tea towel. Unclean toilet and hair in the shower. Smoke detector gone. Grimy and smelly throughout. Worn bed covers with holes. Bright fluorescent lights shine all night. Overflowing rubbish bins and piles of garden waste. Yuk!

The floors weren't vacuumed, light switches had brown finger marks on them, toilet wasn't even flushed let alone cleaned and the floors/ skirting boards were dirty. The mini oven provided was covered in dust and old baked food. Scuff marks all over the wall. We refused to stay and canceled booking immediately.

We stayed here for 3 nights in room 6. Older style hotel in desperate need of a revamp, carpet and curtains both had holes in them, however the room was clean and the shower hot. Staff/Manager was nice to deal with, but would not stay here again. We only stayed as everything was booked out as it was the Burt Munro weekend.

"I stayed at this motel for 4 days and was pleasantly surprised by the affordable price. The room cleaning was impeccable, and the staff provided awesome service. The location is convenient for all your needs. Highly recommended!"

Booked to stay at the Coachman Invercargill on their website in December 2021, to stay for 4 nights 13-17 January with my family (2 adults, 3 kids / aged 6,10, and 12). Turned up just after 2pm on 13th January, as per the instructions on my email confirmation. To my surprise they had no record of my booking, even though I booked on their website and had a copy of the email confirmation. Excuses about only owning the property for 5 months, but really - we booked from their website so they should have accommodated us. Not to worry, they said. They’ve got another hotel close by. Takitimu Homes. We turn up there and can’t believe our eyes - it looks like a rest home. A quick google search of the property doesn’t show it as a hotel, but as a “housing complex” that used to be a rest home. It actually looks a bit like a half way home. We go inside and see the lovely lady that said she can accommodate us but it’d have to be our last resort. I agree / my kids can’t stay there. Two hours of calling later (there was a big event in Invercargill, accommodation all booked out) we finally find a hotel that can fit all 5 of us. Reception was lovely and accommodating and understanding of our problem. 3 times as much as our budget but we were desperate by that point. In the meantime, the Coachman got off pretty lightly. I couldn’t bring myself to go back as I was so upset and didn’t want to cry in front of my kids about this situation. So if your feedback, Coachman Management, is that we should have come back - forget it. You told us you were full and gave us that ridiculous option to get rid of us. Never have I had a reservation that wasn’t honored. Shame on you Coachman. Now I’ve got to figure out how to pay the accommodation bill for the only other accommodation I could find last weekend.