Hotel μ Style Inuyama Experience

El hotel está situado justo al lado de la estación de tren, es muy conveniente. El personal es muy servicial, ayudan a mi hermano a llevar nuestro equipaje a la estación cuando todos íbamos de compras. Las instalaciones son muy nuevas, la función de reducción de ruido de las ventanas es perfecta. Es tan silencioso que incluso nuestras habitaciones están al lado de las vías del tren. Un punto que hay que apreciar es la canasta para las toallas, está tan bien preparada y es tan detallada que solo necesito recogerla y luego puedo ir directamente a las aguas termales. Disfruto especialmente la sala de descanso en el área pública de aguas termales. El ambiente es limpio, ordenado y relajado. Para el desayuno, el tipo de comida es suficiente, ni mucha ni poca. La calidad es buena en general. Sólo una sugerencia de mejora: proporcione una máquina de pesas para el equipaje. Será más conveniente para los amantes de las compras como nosotros comprobar si nuestro equipaje tiene sobrepeso. Por favor considere amablemente.

Due to an error I made while booking, I mistakenly booked the hotel for 25/9 instead of the intended 26/9, and I was unaware of this mistake until i rushed into the lobby. When I arrived at the hotel, it was already dark, and the staff informed me that there was no reservation under my name and discovered that the booking was for the previous day. While I contacted Trip.com’s customer service, a senior hotel staff member who spoke Mandarin diligently followed up on my situation. She was very attentive, constantly reassuring me and stating that they had a room for me. I am very grateful for her support; however, the other two staff members on duty seemed a bit impatient. Even when I thanked them after the issue was resolved, they did not make any eye contact with me, which is very rare in Japan. I hope this was just an isolated incident. After successfully contacting Trip.com’s customer service, they said they would directly contact the hotel, and if the hotel cooperated, they could change the check-in date for free. Fortunately, the hotel manager unconditionally assisted in changing the check-in date, and I was able to check in smoothly that night. This incident also increased my impression and confidence in Trip.com. I specifically wrote this experience to express my gratitude to the Trip.com team!

Good destination, very helpful staff. We will come again if go to there again.