Hotel Icefiord

This hotel denies dinner to its own guests . On our day of arrival they claimed they had an event . On the next day we showed up at 8.42pm with an 8.30 reservation ( our boat was late ) . Dinner was denied , rudely, despite our insistence . False claims were made that we had no reservations. Another couple had exactly the same experience . On the next day we attempted to reserve , our reservation was accepted and then denied once we had given them the room number . We asked to speak to the dining room manager who refused to give us her name . No dinner for us that night, not even on the terrace which was empty and had a dedicated different menu available . There are no restaurants within walking distance . I We had noticed a rude and even hostile attitude from most of the staff from the onset . This overall rude attitude extended to breakfast , where plates from the buffet were snatched out of guests hands a few minutes BEFORE the 9.30 am official closing time .

Excellent location with lovely views of the bay and ice bergs. The breakfast is typical with choice of eggs, bacon and sausage plus breads and cereals and cheese. Most rooms face the bay. Complimentary WiFi which is strong in the lobby areas. Outside seating is very nice. Lovely hotel.

STAY ANYWHERE BUT HERE Really disgusting! The bed sheet was wet. I took the sheet off and the mattress was urine soaked. Some kind of mold sliding down the bathroom wall from the ceiling to the floor, and a bugger wall next to the toilet. The manager said they couldn’t do anything about it because they are overwhelmed in the high summer season and don’t have the appropriate staff available. I left and went to Hotel Hvide Falk. When I showed them the photos I took of the mattress, mold, and bugger wall at Hotel Icefjord, they set me up in a nice room and gave me a free night.

The highlight of this place was the staff, who were universally friendly, professional, and helpful. The breakfast was good, and the transfer shuttle was nice, but buyer beware: “standard” rooms are anything but. I booked 8 months before my stay and attempted to rent one of the off-site apartments the hotel offers - however, this reservation was canceled, and I was rebooked in the main hotel. My stay was staggered with other shorter trips to the surrounding area, and I wound up staying in 3 different rooms The first room was a “special” room for solo travelers. I’d booked a standard room and, based on website photos and description, was expecting a double bed, space to move around the room, a view of the water. However, I was assigned a tiny room with a twin bed that took up most of the room, and a window that looked at the apartment building next door. It lacked basics like coat hooks, a nightstand, a read lamp, or a functioning wardrobe - and yet, it cost just as much as other rooms. The next room was adjacent to the kitchen, where I could hear cooking, conversation, and the staff’s music from 6am-almost midnight. Banging on the wall and the constant noise of the kitchen ventilation systems were added bonuses. The second room was larger and had the basics you’d expect in a hotel room, but due to kitchen noise, I actually wound up wearing earplugs anytime I was in my room, it was that loud! The third room was adjacent to the lobby and dining hall, so also very loud - patrons were audible from early morning until late at night. The dining room windows also had a direct view into the hotel room - no privacy here. As other guests have noted, wifi is weird in this hotel, and it did not work in this room. Hotel Icefiord advertises itself as a premier hotel and “peaceful retreat” on their website. That was absolutely the opposite of my experience, and given the cost of this hotel, I’m deeply disappointed. I stayed in three different rooms, and all were subpar. I highly recommend you book elsewhere!

The hardware of the hotel was fine, warm and clean rooms, with great views. However, i found the customer service lacking. Firstly, they forgot about the hotel pickup from airport even though i had emailed a few days before my trip to remind them. In the end i had to get the airport staff to call them to come get me. Also, the staff at the front desk mostly could not answer any questions asked them, including meeting point for a Disko Line explorer tour ( which is fairly basic in my opinion). In addition, when i asked about the room type i booked (standard double room stated as 1 double bed on *******), i was told it's always just 2 single beds joined together, and that if i want a double bed, i need to top up ( but all i wanted was the room i booked!). The front desk called the female manager in, but she was not particularly friendly nor warm either and came out with a face like i was being troublesome to ask. The only wonderful staff i met was Leva at the restaurant, who was truly competant, and explained every dish beautifully. The male server at breakfast (i forgot his name!) was also courteous and kind.

We had a lovely dinner here. We chose a la carte menu, pre starter and three course menu. Servings were very well composed, extremely tasting and looked beautiful on the plate. Staff were polite and very service minded, gave good advice concerning wines. We’ll come back for sure👍😊