Ilkley Riverside Hotel

We were with a party of 8 on a 2 night stay. We were welcomed by Jamie on arrival and shown to our room which was clean, comfortable & warm. All staff who we came into contact with were really friendly and couldn't do enough to help. Breakfast was great, the location is fantastic & we wouldn't hesitate to recommend or stay again. Thanks very much to everyone & our best wishes to the family.

went for weekend 3 couples had a great time ate in hotel one evening and had a bar meal all spot on great service and as name suggests right at side of river ideal for walking lovely patio area for drinks will defo stay again lots of pubs and restaurants to choose from favourite was ba that pub

So very disappointed and sad to be writing this review. I booked this hotel for my Son who is an 18 year old tennis player, learning to travel independently. We chose this hotel as he could walk to the tennis venue easily. I was managing all of the booking and communication remotely before and during his stay. Admittedly we had a few changes to the booking prior to arrival because my Son's friends pulled out at the last minute. Kristine was very kind and went out of her way to help accommodate the changes and we were very apologetic about reducing the booking from 3 nights to 1 night. However, when my Son failed to remember to check out before heading to his tennis match, I expected the hotel to inform me given that I was managing the booking and he was due to check out. When I queried this I was met with the most remarkably aggressive and rude emails from Kelvin, Kristine's Son. A little understanding or even just a professional approach and response with some sensitive customer service would have sufficed. I am sharing just part of the narrative here as I find it quite shocking and am miffed at why I received this response: On confirming that my Son would check out today and settle the bill directly…. Hotel: We’ve been to *** to say you said he was checking out, he says he’s not so he is with us another night. Me:*** is checking out today. He only stayed the extra night because of the confusion yesterday. He will be to you by 11am to settle the bill Hotel: Well we are being told 2 different stories aren’t we. Me: No you have misunderstood. Thank you Kelvin Hotel: In that case. Please do not contact me again or book anyone in here again. Its all on you, he’s your sone remember. Hotel: Again im not here to look after you son. He’s old enough to look after himself. If not then he should be accompanied. He is a nice young man but obviously isn’t street savvy as yet and needs his mum to sort things out for him. He should be accompanied. If you send another email, i won’t read it I’ll just delete. Many thanks.

What a lovely charming country hotel, stayed here two nights whilst running the Ilkley half marathon. Perfect location next to the beautiful park with a picturesque river walk and five minutes from town centre. Welcomed with great big smiles and made to feel welcome immediately, room was clean and spacious with all the added extras of shampoos, coffee making and hairdryer. Lovely bar area which opens onto a pretty alfresco area just perfect for a summers night. We ordered food and sat in the cosy restaurant area and were not disappointed, the burger with chips and onion rings was huge and delicious, the menu had something for everyone. Breakfast was yummy all locally sourced and a happy chilled environment. Staff were all so helpful and friendly with big smiles on faces, this little hotel is a hidden gem in Ilkley so well done to you all and thank you for making our trip so comfortable and enjoyable especially in these difficult times for the hospitality industry. We would certainly return again.

Awful fish and chips. More batter than fish, not worth eating, frozen oven chips are better. The chips were thin end bits , overcooked, tasted awful and looked and tasted like they'd been hanging around for a while. We both left most of them. When I mentioned this to the waitress she said she could assure us they hadn't been hanging around, no apology she just walked away in a huff. I'll never go there again due to to bad value for money, poor quality ingredients and badly cooked food.

Oh dear what a poor hotel that is located in a great spot. The staff are friendly and most helpful but the hotel is a sad reflection of what it could be. Why? I was staying with two pals on a two night golfing trip and had a single room (no 6) that was cramped to say the least. The light over the bed was not working nor was the tv. The towels were threadbare and thin. Not the quality you expect in this day and age. I asked for an omelette at breakfast and was told "we don't do omelettes". Disappointing but in fairness the cooked breakfast was ok. Moreover, after dinner on the second night we asked if we could have some cheese and biscuits between the three of us and was told "we don't have any cheese". The hotel served our golfing trip purpose, just, but I shall not be returning anytime soon, sorry