Usuario invitado
24 de julio de 2024
I recently stay at Stella Elite Resort, and my experience was quite mixed. Room and Cleanliness: I booked a standard room with a land view. Unfortunately, the cleanliness of the room was severely lacking. When I attempted to settle in for the night, I found my bed linens covered in hair and strange stains. I reported this issue to the staff, but initially, their response was dismissive, questioning why I hadn't noticed it earlier. Eventually, they did change the bed linens. Staff: The staff's attitude varied significantly. While some were friendly and welcoming, others wouldn't even make eye contact, which made for a rather uncomfortable stay. The location of the hotel is excellent. The beach is very pleasant and adds to the overall appeal of the resort. Smoking Policy: As a smoker, I was disappointed to be given a room without a balcony. This made it quite inconvenient, and I was reluctant to address the issue with the reception, fearing another negative interaction. In summary, while the location and beach are great, the cleanliness issues and inconsistent staff attitude significantly detracted from my stay.
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