Usuario invitado
28 de enero de 2025
It’s a beautiful resort located amongst nature, embracing nature a part of the nature instead of modifying it. Rooms were large, surrounded by so many trees and greenery that we felt like living in a forest itself, woke up to sounds of birds. 5/5 to resort, rooms, and ambience. It’s also located closer to main attractions. However, kids play area was a major disappointment, located in the basement it looked shady, loud, and lacked anything for kids to spend more than 10 mins. Breakfast too a little disappointing for a 5 star resort, spread was limited in terms of options as well as lacked taste. Check in was okay, they were not able to find our booking as done through an aggregator and mentioned we don’t have one. Spent 15 mins to sort this out and realised another family was facing the same issue. We found staff behaviour different from the hospitality we received over Kerala. There were no smile, no greeting, and no thankyou. They were not impolite but were neither welcoming as well which we found very weird. Only person who was proactively helpful was the parking security guard. I believe resort has extreme potential given location and nature however it needs an overhaul to utilize it fully.
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