Usuario invitado
10 de enero de 2025
Very nice, modern, zen-ish hotel. Staff & service were excellent. The food was excellent in variety, quality & taste. Although much staff during meals, it still took a while so be prepared. The "High Tea" in the supposed "cozy Cafe" was neither. The Spa service offerings were plentiful, very reasonably priced & nice. The sauna had a gap at the door so did not seal properly and an access tile in ceiling was completely missing so steam/heat...went out that opening as well. The cleanliness of the property as a whole is lacking - to those with higher standards such as expected from high end hotels in USA etc... While the linens and floors were clean, the edges, baseboards, tile grout, inside cabinets, walls seem to be skipped all together. This will continue to age the property faster than necessary & degrade the overall experience & facilities. We noticed this at Amber Dale x 10000 - horrible. Just not proper cleaning, wiping ALL surfaces, corners, walls. Bottom line, we would recommend if visiting soonish before the grime takes over - unless this is rectified through additional training & attention. Lovely get away but the drive from & back to Kochi would prevent me from going again.
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