Shola Crown Resort - Munnar

It was quite an experience we had never before. Awesome location with excellent service. Highly recommended

Superb Location,rooms n services very good,breakfast was so good,all other amenities are also very good

Our Experience at Shola Crown Resort (January 2025) Our stay at Shola Crown Resort in January 2025 was disappointing and certainly not worth the price. The dense fog made it difficult to locate the resort, and despite multiple attempts to contact the staff for directions, no one answered our calls, which only added to the inconvenience. Upon arrival, the front desk staff was unhelpful and did little to make us feel welcome. The room conditions were very disappointing. A strong musty odor filled the space, and the walls were covered in mold, creating an unhygienic and uncomfortable environment. The shower was malfunctioning, and there was no hot water—a significant drawback given the cold weather. The most concerning issue was the condition of the towels provided by the Resort. They had a noticeable odor and visible red stains on them clearly indicating they hadn't been washed, which fell far below the hygiene standards expected from a resort. Overall, the poor maintenance and lack of basic cleanliness left us deeply dissatisfied. We urge the management to address these issues promptly to improve the experience for future guests.

We visited for our wedding anniversary, hoping for a special experience, but unfortunately, the stay was disappointing. The room was below average, with cleanliness being a major issue. It was full of hair from previous guests, and the bedsheets and towels were in poor condition. The glass window was also never cleaned, which added to our dissatisfaction. We opted for the Crown Suite with a Balcony, thinking it was the best room in the property, only to find out upon checkout that it wasn’t. While the room experience was below expectations, the reception staff and hotel management were very supportive and friendly, which was the only positive aspect of our stay. I hope the management takes this feedback into consideration to improve the quality of their rooms for future guests.

This was a disappointment. I don’t understand all the glowing reviews that led me to book this hotel. Firstly, the rooms themselves are of a very poor standard. They are very damp, to the point that my clothes and bedsheets were damp leading to both very cold sleeping conditions and a terrible smell. There was mold on the walls and in the bathroom which is not sanitary. it was locate a good 1 - 1.5hrs from munnar town and that meant I lost valuable time touring the area - although I will say it is a scenic drive. Breakfast is served late, starting at 8 and given we had to leave early because of the distance we skipped it altogether. I was offered a packed breakfast but that never materialized. Finally the facilities for drivers are very poor, unfortunately i booked the hotel before i booked the driver and so he just had to live with it. So if you a booking a multi day trip with a driver this is not a good option, consider other options. The evening meal was good so that’s why I including two stars, although I did have to pay a separate charge for that upon check out. Also we were served warm water with dinner. While I appreciate it was boiled for cleanliness I wish it had been chilled at least.

Mixed Experience at Shola Crown: A Blend of Nature and Challenges I recently stayed at Shola Crown with my family, and while the experience had its memorable moments, it also came with a few setbacks. Pros: Stunning Location: Nestled amidst the mesmerizing shola forests, often wrapped in mist, offering a breathtaking chill in the air. Spectacular Views: Room A5 offered a serene view of the Shola forest mountains. Friendly Staff: The staff, from the porter to the manager, were extremely helpful and attentive, ensuring our comfort. Prompt Housekeeping: Housekeeping was efficient and responsive. Adventure Opportunity: The staff arranged a jeep safari, an adventurous highlight for nature and wilderness lovers (those with back issues should exercise caution) . Kid-Friendly: The backyard play area, resembling a forest adventure, was a big hit with the kids, offering them a safe and fun way to engage with nature. Good Food Quality: The food served at the restaurant was tasty, albeit on the pricier side. Cons: Difficult Access: The entrance from the main road is challenging due to a hairpin bend and blind spots for oncoming traffic, especially when approaching from Munnar. No Elevator: The lack of an elevator made it difficult for elderly family members to navigate the stairs. Rooms: The rooms, while neat, showed signs of wear and tear and felt overdue for renovation. A well-executed refurbishment could significantly elevate the guest experience. Overpriced: The room pricing felt high for the value provided. Underwhelming Meals: The breakfast spread was limited and bland, with requests for items like cheese omelets declined. The buffet dinner also lacked variety. Frequent Power Cuts: Power cuts during our stay added to the inconvenience. Poorly Planned Layout: The hotel’s layout felt uncoordinated, with a hostel/lodge-like vibe in certain areas. Recommendation: A well-planned renovation would significantly enhance the appeal of this property and make it a more favorable destination. While nature lovers and adventure enthusiasts may find charm in its location, those seeking modern amenities and seamless convenience might want to consider other options. Final Thoughts: If you’re someone who loves the tranquility of the mountains, enjoys the misty charm of the forests, and appreciates good service, this hotel is worth considering. However, be prepared for its shortcomings, especially if you’re traveling with elderly family members or have high expectations for food variety. Had I known about these issues beforehand, I might have reconsidered booking this property. That said, nature lovers and adventure enthusiasts will likely appreciate its charm, but it’s not a place for everyone. Would I return? Perhaps, but only for the stunning location, the warm hospitality, and the unforgettable natural beauty.