angiebaby101
12 de septiembre de 2024
Avoid this hotel if you have a skin condition. My daughter has severe excema and blood had got on her sheets from scratching. We were charged 550 tl for this, a first for me in any hotel we have ever stayed in. We were not however offered a refund of a nights stay because the room had not been cleaned from previous guests when we arrived in the early hours, the bathroom shelf was broken, the shower screen and shower were filthy, I dread to think what was stained on the floor tiles between the beds, dirty glasses in wardrobe, balcony glass was filthy, we were told it would be done in the morning, but the stains remained in the floor and the shower screen and showere were not cleaned, we have stayed here before and were well aware of the rating and the size of the rooms, however there is no excuse not to have basic hygiene standards. Some customer service and understanding wouldn't go amiss either. I know that staff members and other guests were shown images of the sheet around the pool, as if to prove why they charged, I would strongly suggest some better cleaning products for the laundry, and some lessons in customer service both severely lacking here. I never leave reviews and I'm sure a may get threatened with legal action as well, but pictures don't lie, and I would hate for anyone with a debilitating condition be made to feel the way that we were.
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