Preserve Apartments and Suites

Just ok. Need to improve on services and the bed in the room I stayed wasn’t quite comforting(was a bit hard)

We stayed for only one night and it was one night too many. The Google reviews will mainly focus on the rude or inappropriate behavior of the front desk staff. However, I did not have that experience. Blank was very cordial and assisted in showing rooms before booking. But the A/C behind them doesn't even work, so they are hot and most likely annoyed and uncomfortable by the time guests start to check in mid-afternoon. It's even worse in the evening and that entire hallway is just too hot and stifling. So people should think twice before judging rude demeanor when it's actual lack of comfort. In their shoes, you wouldn't be so jovial either. Rooms: We came for the standard room (N21K) and were also shown the Deluxe. Deluxe (N25-26K) was decent but we just opted for the standard room. That lasted 1 min after our bags were brought into the room. Four luggages made the space already too tight. So we decided to upgrade to the Deluxe. While my husband went to do that, is when I really started to notice differences. The standard room (#8) was very dimly lit and didn't have a fridge, and I remembered the Deluxe had one. The curtains block off the most atrocious view and the bathroom is the size of a public stall, including the shower. Now my husband comes back stating that she will also show us the Executive (N30K). The Executive is what most people would probably expect for a Deluxe. We finalized for the Executive. The saying is that you pay for what you get, but you don't always get what you pay for. Issue#1- The AC which goes no lower than 17C will feel like a nice mid-powered fan, not an actual air con. Issue#2- The shower doesn't drain at all and the water is dirty. The color is like light urine. We found this out at the convenient hour of 8 pm, when ready to shower. Called the front desk, who said plumbing was coming. We assumed it would be on-site staff, but it was an actual outside party, who just sent two boys to do what, we don't even know. They literally asked my husband what he wants them to do. My husband is actually telling them to get a plunger or something. They tinkered around and said that it's the plumbing of how the building was first made and there is nothing they can do now; that maybe....yes, MAYBE, they will see in the morning. Issue#3- The toilet seat is not attached to the commode. It's not even broken. You can see that it was just defective from the very beginning and they just propped it on the commode and has been used that way ever since. Can you imagine? Issue#4- No hot water....or so we thought. We kept complaining that there wasn't any hot water, but was told there is. I begged for her to come and see for herself, if she didn't believe me. Then another girl says, oh....it's probably off. Let me come turn it on. You can go to your room and it will be on in a min. Really??? But why would it be off in the first place??? So when was the last time anyone was in that room? Food: We didn't eat there, but met the se

I recently visited the preserve and I have to say that my experience was so pleasurable. The staff were extremely warm and responsive to my needs and always ensured I was comfortable. The customer service is second to none and I like the feel of being at home away from home. I will definitely be staying at the preserve on my next visit