Heritage Hotel Park Hvar

Big loft apartment for 2 couples. Really nice living area to hang out together. Location was really close to restaurants and square.

We stayed at this hotel during our bicycling trip. This was an excellent location in the heart of Hvar City. I would highly recommend this hotel. The rooms are extremely spacious. The bed was very nice—a bit on the firm side. The staff there was also very accommodating and extremely pleasant. The breakfast that came with our room was also good.

What was supposed to be our ‘at no expense luxury destination’ definitely came at an expense. Let me start by saying the hotel itself is beautiful, has ac, and Ivana at front desk was so helpful when we checked in. We arrived, put our luggage in the living room, left for the day, came back & showered, and went to bed. One woke up in the morning with symmetrical bug bites on her leg, which were not there the night before. We didn’t assume the worst at this point. We were gone the next day until 6pm and while getting ready we decided to check the mattress. There were bed bugs & eggs all over it (evidence included). When we kindly notified staff & management they said this has never happened, don’t know what they look like or how to handle it, and the only way it could happen was because we brought them (obviously not true since we were in the room less than 10 hours at this point & did not touch the bedroom until going to sleep). Honestly, we weren’t upset that it happened in the first place. Despite it being our first time encountering this, we understand it can happen and can be inevitable when traveling. But to have ‘zero knowledge’ on this topic because it’s ’never happened’, zero protocol on how to handle it, no accountability or apology for the inconvenience, and to only blame us for pointing it out was more than upsetting. To top it off, their solution was to vacuum the mattress and change the sheets like it never happened (which does NOT fix the infestation they clearly have). We closed that bedroom door and did not go back in. We were unable to use our main bedroom & forced to sleep on the bed upstairs and the one infected on the couch (Safe to say she got little to no sleep). We were leaving in the morning so no reason to make a big deal over it, but to pay over $1000 for only two nights, master bedroom infested, zero apology & given only blame is terrible customer service. On top of everything, they called their ‘expert’ who said it couldn’t possibly be bed bugs during a 5 minute phone call with no knowledge or eyes to see it for himself. Their infestation is far from over due to their poor ‘handling of it’, and we were just unfortunate enough to be the ‘first’ to fall victim to it. Room 21 beware.