Comfort Inn River's Edge

BEWARE of this place if you have any sort of decent expectation for a place to stay while away from home. Let’s start off with the first 20 minutes at this place. Front desk rambled on and on about a choice member issue (which I am) and made it so confusing, it took longer than it should to even check in, in the first place. Get to the room and see a text from my bank, my card was authorized twice which put an extra hold on my card for over $400. Front desk not very helpful and proceeded to blame the manager who obviously wasn’t there because it was a Saturday evening and said they have known about this issue happening and have done nothing to fix. Either way.. $400 less in my account until sometime a week later when the pending charge is released while out of town going to cedar point for my son’s bday. Thankfully I was able to figure that out but that could have ended our trip right there. Second.. this place is extremely run down and dirty. You can see the pics but let’s start with the pool. Door busted, screen falling out of the window, literal dirt and kid caked in the grout. Door from the pool to the back deck where you could sit and look at the river.. locked because half the railings are broken. The room itself also had plenty of issues, bathroom had a small hole in the ceiling where it appeared they had a leak at some point and did a poor job of repairing. Bathtub spout broken, leather chair cracking and scratched, lamp on the desk flickered and then just turned off and shade not connected. The outlets in the lamp on the nightstand were so loose it wouldn’t hold a phone charger to charge phones. Tv remote back missing and batteries literally taped in. Curtains were dirty, beds were small (doubles is what they advertise.. this felt like a full). Linens were trash. Paid $10 extra for a river view room and definitely wasn’t worth it. To top it off, if you’re a light sleeper or even if you’re not and just want to get a good nights rest, don’t even think about booking here. There’s train tracks on the other side of the marina that has trains blowing their horn all hours. To no fault of the hotel but don’t stay on the first floor near pool. Room 111 and up. It’s near an outside exit door and people coming and going all night long slamming the door and typical first floor problems of upstairs neighbors doing upstairs neighbors activities aka stomping on the floor all night. Walls are so thin you can literally hear when anyone around you turns on the sink or shower and hear the water flowing through the pipes. Also, if you come on a weekend, this is a busy area with restaurants and things and the marina area next door has events and fill up all the hotel parking for guests so nowhere to park on top of everything else. This entire hotel stay really put a damper on our son’s bday trip to cedar point. I would never stay here again and probably won’t stay at another comfort inn anywhere ever again for that matter. There’s so many options i

Had a great stay at the hotel, I especially liked the view of the lake where you get to see boat traffic and with an active rail line nearby, you also get to see train traffic passing by. Only issues were the typical wear and tear of the room furniture, cold swimming pool, and faulty outlets on the nightstand lamps. Overall good stay, definitely would recommend this.

Hotel is tired and needs upgrades. Carpet in room was horribly stained and dirty. Furniture worn and upholstered seats a mess. Bathroom….where to start? Fan goes on with Light and makes a racket. Tub slippery with no bars to hold onto. Tile missing. Toilet paper half way across room from toilet. Phone did not work. Limited electrical outlets, and some that were there didn’t work. Didn’t explore rest of hotel so can’t comment. On the bright side, location is good and restaurant/bar next door.

Both times we went there we stayed in the king size room. We can see the river from the window, with birdwatching and boats, and it was very peaceful. The only problem was we had no boat to fish with! The bowling alley across the street gave us fun things to do. The beach, restaurants and bars were an easy walk away. We sat on the bench to watch the sunset and it was very peaceful. The hotel breakfast is skimpy, and so were our complimentary soaps, conditioner, lotion and shampoo. It appears the motel is economizing since our visit last fall. I enjoyed our visit, however, my husband wanted more activities besides bowling and bars.

The hotel had a beautiful view. The issue was that I stayed in two different rooms. The first night was awesome. The room was amazing. It looked clean and updated. The second room made me feel that I changed hotels. The room was worn, old looking, musty and didn’t feel clean. The curtains were ripped. Also, I had booked and paid for a room with the view of the water but was not given that room. I was told they had king available but yet I paid the extra for the view. It also drove me crazy that the breakfast area had all the forks and spoons upright where people touched the parts you eat with when grabbing one. As far as the food, both mornings they were out of food prior to breakfast hours being over. The lady working seemed annoyed that she had to keep getting more food to put out (meanwhile both mornings had people waiting on food) . It’s 50/50 if I would stay here again.

This was a beautiful place to stay. I think this is a great place to stay if you are visiting Cedar Point. In itself, it was really a lovely place to stay,in a quaint town with a park and nice trails to walk along the pier. There was also a bar and restaurant right next to the hotel. The rooms were spacious, the buffet was great, Including eggs and sausage which I love. We would definitely stay here again!

A very inebriated man came in the hotel at 11:00 in the evening and proceeded to pound on my door and the doors to 2 neighboring rooms. Pounding, cussing, and threats continued for 30 minutes. The night manager would not call the police and eventually just gave the guy a room. My wife and I were terrified that this guy would somehow get in our room. The next date I confronted the manager and she just blew me off. Never again will I stay in a Comfort Inn.

While the hotel itself is okay, the front desk person was clueless. We were given the key to someone else's room. Imagine our surprise when we open the door to what we thought was our room and found the tv on, suitcase open, lights on. Then we were given a second key and as we started to walk away, we were told oh sorry I gave you the wrong room. Then we were given a third key which did not work when we finally to our room. So a fourth trip to the check in desk she gave us the failsafe key to our room. We Finally got situated and went out to eat. When we returned, the failsafe key would not work! We couldn't get into our room, again! It was ridiculous and we are pretty sure the desk clerk was stoned, as we saw her out by her car smoking something. It was scary to know that the clerk was handing out keys like candy. The room was okay. The view was nice if you got a riverview room, which we did not. We did find the skunk walking down the side of the building cute. We were warning people about the skunk as we figured it was useless to tell the clerk. We will not be returning.

My room was large and clean. It had lots of desk space and a comfortable easy chair. It was on the third floor overlooking the river with a very pleasant view. I would be very happy to have a room just like this at every hotel I visit. The setting was serene. It is on a quiet street with several restaurants with outdoor seating overlooking the river. My stay was very, very peaceful.