Sunrise Garden Beach Resort

It needs more improvement in terms of their reservation team back office team. Once you booked your room you done they will never respond to you either by phone or email. Awesome amenities vibes … No fresh jus

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I really liked the hotel, especially the evening animation programs and entertainment with the animators, especially Ousha, Jimmy and Míša, excellent drinks, great food, great water slides, I love the hotel, I will definitely come back here again

i stayed at this hotel for over a week and i wish i could of stayed longer all the staff where amazing they all made me feel very welcome, especially the entertainment staff they made my holiday so fun there is a range of different activities you can do and its just amazing. me and my family will definitely be going back again

I stayed with my mother this time and i habe stayed with my family before. So we were there 4-th or 5-th time. Overall good as always. Rooms are all renovated and look bery nice. Ofcourse at closer look you can see that the quality of the work is not 100%, but that is minor note considering amount of rooms in the hotel. We went for a day trip and i kindly asked to have some fruits in room when we come back late at night and we had it all in room when we arrived - so thankful My mother visited the spa again for the massage and she liked it. Poolguys are very nice, they have all the attention on the pool and they notice if someting is wrong - they do their job very good. Animation team - it was the time when the best AT left and it was a big mistake. The new team didn't have any synergy, they were just doing their job without any emotions. One of the animators thought she is so great dancer that when she messed up on stage at evening show, she just walked away and everyone in the audience could see how disrespectful she really was. Overall we didn't let us bother us, since our mission was just to relax. We didn't experience lack of sunbeds by the pool. Food was delicious with minor errors. We received an invitation to managers cocktail party which was nice gesture. Room cleaner - great attitude and did his job well. Barman Gamal- at the activity poolbar - you are superb Mr. Elsawy- he deserves a raise! mrs. Bashra, my favourite lady in the house Mr.Ibrahim- always looking out for all to be in order with coffe Executive sous chef, Mr. Mosaad - looking out for the food we look and taste - job well done Executive chef, Mr. Hamid - we had a little shrimp drama, but other than that - job well done. Now for cons. I was also talked in by a slaesman by the pool to try the hamam - and allthough we've been in sunrise several times i never tryed it. So i went for it and i was very dissapointed - you get to go to warm sauna, bath and then they put you on top of the cold stone plate - this was terrbile and i never go there again The room we booked was deluxe pool view but according to hotels official webpage and description we received superior poolview, which was cheaper. At the main restaurant one evening they had small glasses with salad and shrimp on top of it - the shrimp was raw. Mr. executive chef told us it is totally fine, but it really wasn't. We just don't eat your shrimps next time, no problem. At Spanish restaurant we waited for about 15 minutes before someone gave us menus. The waiter asked us not to tell anyone, but it is not acceptable. Other than that not much to be concerned about really. We are coming again on 22 February, which is right on the doorstep away and since this time we travel as a family of 5, we had to book 2 rooms, so we took 2 side sea view rooms and i already wrote to hotel that if it would be possible to put us close to each other. They have told that they don't have connected rooms with side sea view,

Cannot fault our visit here. My husband and I came for a baby-moon and we both thoroughly enjoyed our stay. This was my second visit to Sunrise Garden Beach, but my husband's first. Absolutely faultless stay. Service was the best part of our stay. From the first class service of staff on the front desk, namely Ahmed El-Bassiony, to the restaurants, to the salon and the spa, we were treated throughout our stay like VIPs. Upon our leave I could also hear the service given to other visitors to be nothing short of first class. Every request was nothing too small for staff and we were constantly checked in with to make sure all was ok with our stay and facilities use. The staff across the resort were always super helpful, namely Shaban and Boshra who always made sure we were looked after. When we weren't completely happy with the original room we were provided the staff were great at offering us an alternative room with a sea view and balcony. I believe they are in the process of refurbishing their rooms so we got to stay in a newly decorated room. The food was impeccable, namely in the restaurants (Mongolian Grill was our favourite). Highly recommend Gamilla and Mongolian Grill for midday snacks/meals. Gamal in Manzoku was extremely accommodating, friendly, and warm, and makes the absolute best mango mocktails! Ali, the chef in the Giardino restaurant always remembered us and gave us his special pasta, made our visit memorable. Shaimaa in the beauty salon provided a great service and Abeer the masseuse was very warm and welcoming. The salon were extremely accommodating as I wear hijab they ensured I had full privacy using the facilities. The staff at sunrise and the facilities available proved time and time again to have thought of every whim and want. We had forgotten our travel adapters and the front desk kindly let us borrow theirs. With every call we made to reception to request things they were very efficient and accommodating.