Swiss Inn Resort Hurghada

Hotel is really nice and clean. Lots of restaurants with a good choice of food. When checking in Ahmed Mazhar and Mostafa were amazing and made me feel right at home. Sorted my room and managed to get my family close to me as I was here to surprise them. 5⭐️ service and definitely an asset to the hotel. Thank you again to you both. The pool is one of the cleanest pools I’ve ever seen. Entertainment staff really nice and helpful. Lack of things on during the day is the only thing I would say. Mohammed the housekeeper went above and beyond always to make sure we had everything we needed. Whilst all in all the hotel was great there are some things that let it down. In general all staff were helpful and happy, however as always there were a few that weren’t and wouldn’t do anything to help. Soft drinks are all bottles so it’s fine if you order a drink and it’s a fresh bottle but sometimes you get a bottle and it’s flat. Snack bar is poor and not much selection between the hours of 10am-1pm and 3pm-7pm there isn’t anywhere you can get a light bite. The marina serves some things but is very far away and not convenient if you’re at the pool. No chips or french fries anywhere. This was really disappointing, my mum and auntie loves chips so had to order them in the restaurant for $3 per portion. Not what you expect at an all inclusive. As I mentioned all in all we had a very good stay, I would return to this hotel definitely and had the potential to be an outstanding hotel.

Very bad service and staff working in reception

A nice family hotel. We enjoyed our stay and we would come back again

最初部屋のタイプが予約と違いましたが、荷物を広げた後でしたが、予約した部屋を用意してくれました。年配の女性スタッフの方の対応がとても良かったです。タオルや水、バスローブの数が人数分用意されていなかったです。日本語対応スタッフがいたらもっと良かったです。またフロントが遠いです。ランチボックスも用意してくれます。夜ご飯は18:00に閉まるので注意です。アプリで確認してもらうと19:00から夜ご飯の時間ですが、18：00に行っても閉まっていました。写真を撮ってと言って信じてもらえませんでしたが、夜ごはんスタッフの方も19:00に閉まると話していました。夜ご飯の時間がもう少し長く空いていること、アプリとホテルで言っている事が違った為、ホテルがとても良く余計に残念でした。ホテルは本当に良かったです。エジプトということもあってか、ホテル名が後から更新されたり、事前にホテルとの連絡が全然取れなくアプリとの相性が良くなかったのかなと思います。