Usuario invitado
24 de julio de 2025
I will never repeat my visit again, its not totally bad bad i had some issues. staff were generally friendly and helpful except reception area, where most of the reception team seemed overwhelmed and not very welcoming. The pools were the best part of the stay. There are many of them, all clean and well maintained, which was great for relaxing during the day. Unfortunately, the animation team was very poor. Activities were always held in the same small, crowded unclean pool, and the night shows were very repetitive. Only three shows, the fire show, a kids’ show, and a basic Latin dance performance. The hotel itself is huge but many of the bikes they provide are broken, and even the working ones are only available during a limited time. Another strange thing is that the aqua park is located outside the hotel which was inconvenient. Food: It was almost the same every day, especially breakfast, which never changed during our stay. The desserts were also very disappointing. same options every day and not tasty at all. We tried the steakhouse restaurant but were also disappointed by the foid variety and the quality Rooms were clean and comfortable. the beach was not suitable for swimming, and to get to the actual swimming/snorkeling area, you had to walk about 10 minutes. One of the most frustrating parts of our stay happened on our last day. we requested a late check-out a day before departure, and a receptionist clearly confirmed that we could check out at 2:00 PM without any extra fees. However, on the day we were leaving, a different receptionist rudely told us there was no availability for late check-out. He didn’t even ask for our room number or booking details, and said the receptionist who confirmed with us “didn’t know what he was talking about.” The attitude was unprofessional and disappointing, especially after a 5 days stay. Overall, the hotel has potential but needs serious improvements in staff coordination, customer service, food variety, dessert quality, and facility maintenance.
Traducir