Hilton Garden Inn Huntsville South/Redstone Arsenal

Great location for our soccer tournament. Room was clean but one of the ladies at the front desk was rude to me both times I had to interact with her.

Upon arriving I inspected my room throughout.....it was CLEANED sparkle clean...couldn't find not 1 thing out of place....the lady that checked me in was Extremely nice....my stay was NOTHING but AMAZING..........5 stars completely ✨️

We stayed for one night it was not quiet ,, the walls were thin or the couple was extra loud and arguing all night . My mistake was hanging up my jacket ! I accidentally left it when I left ,,, I called the day after and they said they would call me back,, nope !! I finally got ahold of them and the housekeeping said they didn’t find a jacket,,, I know I left it !!! ,,,The other problem was their breakfast ,, every other hotel gives you this buffet breakfast free , They charged us $42 for two plates ,,, that was probably worth $6 ,,, then they couldn’t figure out how to use cash for the breakfast,,, ,, I am sorry to write this , but we were very upset and out $40 and it may have been my fault I left the jacket but it wasn’t nice to steal and lie!

Overall: 6.7/10 Gym: 6.8/10 2 bikes, 1 treadmill, 1 eliptical, weights up to 50lbs and a machine, no foam roller (badly needs one) Room: 7.3/10, nothing special and really needs recycling Misc: staff was friendly and competent this was the highlight

I stayed here in October of 2023 with my husband and children on our way to Florida. We were awoken in the middle of the night (around 2:30am) to a sewage smell so strong it woke up us up out of our sleep. Apparently there was something wrong with the pipes on our floor (and this is an ongoing problem at this hotel we were told) and we had to move to another floor with 7 suitcases and 2 children under the age of 8 at 2:30am. The kids couldn't fall back asleep and it ruined the first day of our vacation. We were told that they would ask the manager if we could have a refund. We were not given a refund.

I was excited to try my first stay at a Hilton Garden Inn in Huntsville. Unfortunately, it will be my only stay at this hotel. Due to my Diamond Member status, I was offered a free upgrade to my room before I arrived! I was excited about it because it never happened before. However, my “upgrade” came with a broken refrigerator and inoperable jacuzzi! And when traveling with items needing to be kept cold, this was unacceptable. The jacuzzi was the “upgrade” but I never got a chance to utilize it. I hoped that by twisting the dials, checking the plugs, and wishing a little bit, that the fridge would be working when I returned from dinner….. it didn’t work. I knew calling the front desk was going to be fun. (Sarcasm!) Approximately 5 minutes earlier, I walked in the front door after dinner and saw the front desk employee sitting on her chair between the office and front desk looking like she couldn’t wait to go home. When I approached the desk, and stood there for a minute, she looked up and I was greeted with a look of “why are you bothering me!” I asked for two waters, which was then met with resentment, because she had to get up (I feel like). I was then met with an interrogation about the waters, and if I had gotten some before at check-in. The whole situation was rude and uncalled for. When I called Michelle at the front desk to talk about the fridge as I now knew it wasn’t working at all, I could tell that I was bothering her (once again). I told her the problem and she stated she would TRY and find someone to fix it. She also asked if it was plugged in… lol. Why would it NOT be plugged in? I then requested a room change, but she said she would find someone first. I told her this was supposed to be an “upgrade” to my original room and that was met with a “whatever sigh” and “I’ll call you back.” I was not pleased with the interaction as I’m sure no one would be. Approximately ten minutes later I received a phone call that no one could be found and I would get a new room. (I believe my original room - No upgrade). “Just come down and I’ll get you new key cards.” When I went to the front desk for the new key cards, I waited patiently off to the side as she dealt with another customer. As she was working she looked over to the side, saw me (and recognized me from the early interaction), rolled her eyes and said “here you go” with an attitude. Again, like I was bothering her. I finally got to my new room, and was able to “relax.” Other issues in this room included the bathroom was dirty, their were reddish-brown stains near the trash can and on the wall (you make up your own mind on that substance), the shower was sub-par with weak pressure, and the light to the thermostat wouldn’t dim. (I finally removed the whole thing from the wall at 0400). The entire stay wasn’t worth it. From the stay itself to the employees, I really expected more from Hilton. Save your points and your money! I’d like mine back!

I love Donna, the front desk representative from the moment we arrived at the hotel. She made us feel welcomed every day we departed and returned to the hotel. For the price, we only received coffee and tea in the morning. The on-site restaurant was expensive so I did not eat there. Recommend the carpet is replaced in the room as it is beginning to show the wear & tear. I would stay at this hotel in the future.

Well located, far enough off of the main roads so there is absolutely no road noise. Staff were all very friendly and helpful. Clean lobby and rooms. The bar is only open until 9:30 on a Saturday night. I would definitely recommend this hotel.

Located on the south end of town close to Redstone Arsenal, this is a gem! The bar and restaurant makes this location ideal because you don’t have to leave your property for great food. Jackie and her staff are amazing and will take great care of you!