Dolphin Hotel St Ives

Booked via their website direct, where the site asked for payment information. Get an email a day after checkout saying I’ve not paid and threatening debt collection. Their poor administration and website doesn’t work and then they’re threatening customers. AVOID

We were meant to stay at this hotel on our way to London , so we arrived just after lunch , which was obviously too early to check in , which we understood , initial greeting poor and the eerily quiet atmosphere was odd , a hotel that is closed daily i felt was strange , we confirmed check in at 2pm and asked if we could use the toilets after our long journey, we were directed to an entrance outside of the hotel to the foul smelling toilets with rusted taps , again not impressed, so from there we wandered around the outside of the hotel to find Patios overgrown and unused , we had a look around the bar and breakfast area which was very worn looking and uninviting , by now were not feeling very good so we had a walk around the town which was really nice around the area of the riverside and bridge, centrally there are the usual mix of shops , Whilst browsing we spoke to many local people who didn't even know the hotel was open again after a long closure to the general public , so by now we are definitely short of confidence in staying at this establishment and looking at other Hotels to stay which we found and at a much better price, we informed the reception that we would not be staying overnight and left immediately, bearing in mind we had already paid it was a major disappointment.My opinoin iis don't be fooled by the current photographs which are published on many sights.

We've stopped at the hotel a couple of times now and have to say that we always receive such a warm welcome. Both rooms we have stayed in have been recently refurbished to an excellent standard. The breakfast this morning was very good, especially when considered in terms of overall value for money. The location is great, ample free parking. We will be back!

Only stayed for one night but had terrific views over the meadow. Hotel is perfectly placed for the river great Ouse and walking into St Ives. I would like to make a special mention for Seetsa on reception, who we found to be very helpful. He gave us a very warm welcome and we feel he is an asset to the hotel. Thank you .

The Dolphin Hotel in St. Ives is a charming and welcoming gem that offers a truly delightful stay. From the moment we arrived, the friendly and attentive staff made us feel right at home. The hotel has a cozy, traditional atmosphere with modern touches that add to its appeal. Our room was spacious, clean, and beautifully decorated, with breathtaking views of the meadow . The breakfast was absolutely delicious, offering a wide variety of options. The location is perfect. Whether you’re looking for a relaxing getaway or to travel in Cambridge, the Dolphin Hotel is the perfect choice. Highly recommend!

Wonderful location with huge potential but needs work doing. The hotel rooms appear to be in 3 separate buildings. The 'reception' is a desk with a computer in a dark corridor which is being rebuilt. The reception is often empty with no staff available... if you could tell who the staff are are. The rooms were nice as was the breakfast. Unfortunately the boiler in our block broke down and we needed to move to a room in another building late in the evening. That boiler was working but had only just been turned on and it took ages for the room to warm up. My main concern is that the staff are dressed casually and don't wear name badges. Many are foreigners and some don't speak very good English. It's difficult to tell who is staff, guests or a contractor working in the hotel. This was disconcerting and unprofessional as it appeared no one was in charge or wanted to take responsibility. The guest's experience would be vastly improved if the staff wore name badges. This would have given the impression that we were in a proper establishment.