Holiday Inn Express & Suites Charlotte North

We stopped here on our way to the beach. The hotel was clean and inviting and the staff that checked us in was very pleasant and mentioned some activities that were going on in the area in case we needed something to do. They also upgraded us to a better room which was amazing. The room was spacious and clean and the bed was very comfortable. The only problem we encountered was during breakfast the next morning the oven was down and they were not able to fix anything hot. However, the staff was very friendly and accommodated us with different varieties of cereal, bagels, toast and fruits. Overall excellent experience and we will return in the future.

Dry good option for a stay, we stopped here having flown into CLT from Europe and we were heading to Blowing rock. Very friendly staff, great Mexican across the car park and easy access to the Freeeway, defo would go back if in area. Plenty of parking spaces and near a large mall if you have time to visit.

My stay was more than enjoyable. The room, lobby, and common areas were pristine and well taken care of. Check in/check out was quick and efficient. The staff at this location are absolutely stellar. Portia, the employee who handled my arrangements, was professional and courteous. She really made me feel at home. I highly recommend this hotel if you’re looking for a room in the North Charlotte area.

The hotel was clean. It is in a convenient location near the mall and many restaurants. The breakfast was nice. Coffee and tea was available throughout the day. Will definitely stay there again. I was very pleased.

The was by far the nicest and fanciest Holiday Inn Express and suites we have ever stayed at. It had beautiful chandeliers and the property looked clean and well maintained. The beds very comfortable! Food was hot and fresh! We picked this one located in Charlotte North on 7230 Smith Corners Blvd Charlotte , NC because we didn’t want to stay at the other one downtown next to bars etc we wanted to feel safe. This location was nice and in a good area and lots of nearby food and mall etc and only about 15 min from the NASCAR Hall of Fame. I would highly recommend this hotel. I am a clean freak and I enjoyed this stay here!

My wife and are long-time IHG Members, and we have stayed at the Holiday Inn Express & Suites Charlotte North at least a dozen times in the past. We always thought it was a welcoming environment for us and our Service Animals (Diabetic Alert Dogs.) The physical hotel is top quality -- always clean and comfy. In the past, the management told us they welcomed service animals, and we typically stay in a room on the first floor next to the back exit door so we can take our dogs in and out without needing to march them through the lobby. Apparently, this hotel is under new management now because we had a very negative and demeaning experience. We checked in late at night, and as usual we brought our 2 well-behaved service dogs in through the back door and into our room. I admit I failed to specifically tell the check-in person at the front desk about the dogs ... but since we had been there so many times in the past, I didn't think it would be an issue. (There used to be a place online to add notes about things like this when making the reservation, but that option is gone now.) The next morning we found an invoice slipped under our door listing a $300 "Pet Fee" in addition to the regular room charge. The woman at the front desk (who remembered us from our many prior stays there) said this was now the hotel's policy, and the $300 Pet Fee was listed on their website. She said we failed to tell them about having service dogs when we checked in, and then she implied that we had "gotten away with this" before and we were trying to sneak the dogs in the back door! I felt like I was being treated like a criminal. Later I looked very carefully on the hotel’s website, and while it does say "Service Animals Allowed" it makes NO mention of a $300 Pet Fee or any requirement to show proof or give advanced notification. After we left I called and spoke with the manager, Corie Blocker. He told me that the $300 fee was added because we didn't tell them in advance about the dogs and then he challenged me to provide "proof" that they were trained as "certified" service dogs. I explained that there are actually no official certifications or paperwork for service animals -- that is a common misconception. (I won't go into the detailed explanation of this issue here -- but for anyone who is interested, just Google "Is it illegal to ask for service dog papers.") Corie finally reluctantly agreed to refund the $300 Pet Fee as a "one-time customer courtesy" but he then told me that we would no longer be welcome at his hotel. Talk about bad customer service!!! I totally realize that there are unscrupulous people who falsely claim that their dogs are service animals and then bring their animals to places that regular pets should not go. However, that is not us. Corie clearly needs to educate himself on the laws and issues surrounding legitimate service dogs, including knowing what he legally can and cannot ask a person who shows up with a service dog. His stated refusal to