Emerald Resort

房間設施齊全，飯菜也可以，環境不錯，前台文文服務熱情，介紹了附近的景點安排了免費車接送，下次來還住這裏

酒店景色宜人，衞生乾淨，早餐豐盛，最贊是大堂010號經理服務超好，耐心幫我們介紹房間，黃山門票預約，翡翠谷介紹，退房時還贈送黃山特產，下次來黃山，翡翠度假村是必選之地。

I stayed at Emerald Resort Huangshan during Golden Week (September 30 – October 2). The resort itself is beautiful — surrounded by nature and mountains, quiet and relaxing. My room was clean, cozy, and a great place to rest after hiking Huangshan. However, my first impression was disappointing because of the two ladies at the front desk during check-in. They never smiled and often seemed annoyed or impatient, even when I spoke politely and smiled. I understand my Chinese isn’t fluent, but I’ve stayed at several hotels across China where the staff still try to speak slowly or use a translation app — but not here. On October 2, I messaged the hotel through WeChat to ask for help, but no one replied for hours. Later, I saw that the same front-desk lady who ignored the message wasn’t handling any guests at all — the phone was right next to her, but she still didn’t bother to respond. That left a very negative impression. In contrast, the male receptionist on the October 1 morning shift was exceptionally kind and professional. He replied to my WeChat messages immediately and politely, and he helped me arrange the shuttle to Huangshan Mountain, explaining the details patiently. Other staff members were wonderful too: ✨ The housekeeper was friendly and always greeted me warmly. ✨ The male staff I met in the hallway was kind and respectful. ✨ The restaurant team during breakfast was truly delightful — humble, cheerful, and friendly. They tried to chat with me in simple English, laughed together when we misunderstood each other, and made my mornings feel bright and welcoming.