X Hotel Brunswick Square

Excelente ubicación. Cálido y limpio. Wifi gratis. La habitación era espaciosa. El baño era antiguo y necesita una reforma. Un poco crujido, ya que se oía a otros huéspedes desde sus habitaciones. En general, una estancia agradable y una excelente relación calidad-precio.

Reservamos una habitación doble superior. Al llegar, nos dieron instrucciones para acceder a nuestra habitación. Nos indicaron que bajáramos por unas escaleras torcidas hasta una puerta en el sótano, por la que entramos. Encontramos nuestra habitación y accedimos a ella a través de la caja fuerte de la puerta. La habitación era asquerosa, el baño era peligroso y, de nuevo, sucio. Al informar al hotel por WhatsApp, no tenían a nadie. Nos dijeron que habían cometido un error y que nos habían reservado un apartamento, no una habitación. No hicieron nada para solucionar el problema y nos dijeron que si nos íbamos en 15 minutos nos devolverían el dinero. Tuvimos que buscar otro alojamiento, que nos costó mucho más de lo que habríamos pagado, ya que era el fin de semana de San Valentín. Adjunto imágenes.

The room was disgusting , no words can describe the room , cold , damp paint coming off walls, the curtains were hanging off Carpet dirty A nightmare to get in the place and than had to pay more money as deposit on arrival We refused to stop at this room , photos on late rooms did not display these rooms We checked out immediately and booked else where

Be cautious with this company. They are scammers. Through Airbnb, they rented us a house in Malta that was completely different from what they advertised in the photos online. Instead of a nice house, we got an old, dirty, and shabby one. The house was filthy, with cobwebs, moldy olives as kitchen decor, no working internet, and no hot water. They charge extra for everything. They are thieves.

Good crash place but not cleaned properly - poo stain on the toilet!! and food crumbs on bar stools. Had a family room for 4 adults, 3 beds on mezzanine floor which meant you could not stand straight up, not enough height.... ridiculous online check in system, help and customer service nil. There is a check in fee and you have to do it yourself.... it you are looking for a cheap place to crash after a night out ok but otherwise move on and spend an extra 10/20 somewhere else. Also had to supply id on whatsapp which has left me slightly nervous as now my details are out there... no faith that that is deleted once you have checked out.

Do not book this hotel!! No customer service or care given towards customers needs or concerns. Will try take you for more once arrive too!! Needs closing down and will be contacting local council to report as standard Hotel regulations have not met. Staff rude and very unprofessional.