Hoteles Wyndham en Houston

Nos hospedamos en este hotel por la cercanía con el NGR Park, ya que asistimos a la OTC y pensamos que por la cercanía estaríamos mas cómodos. Grave error, el hotel esta terrible, parece que esta sacado de una película de terror, se esta cayendo a pedazos, el elevador de verdad es de miedo: la puerta tarda tanto en cerrarse y rechina que pensamos nos quedaríamos ahí atrapados. El bufet del desayuno el mas pobre y triste que he visto literal solo huevos revueltos, y ni hablar del restaurante. En verdad el hotel parece sacado de esas películas de zombis, la habitación, súper pequeña, el baño literal te bañas y puedes extender la mano y ya esta el lavabo, la regadera es tan vieja que cuando abres el agua caliente le truena todo. No te dejan ni una botella de agua de cortesía y los precios por habitación son super elevados.

Checked in online but when we got to hotel no one was at the desk so had to wait on Nina to get a card key who acted as if she was drunk and basically just stares at you. Finally get checked get to the room and looked clean however found a live roach in the bathroom. Let that go as we are close to the water. Went to bed and was jarred awake at 1:15 in the morning by someone opening the door to our room. They did not knock, or announce who they were until we screamed at them. Thankfully we had the bar on the door or he would have been in the room. Claimed he was maintenance, of course cannot sleep after this incident. Call the desk at 7am and told they would find out and let me know what had happened and why. No call or explanation so I go to the front desk at 10:30 to get information on why. Same blank stare from Nina who proceeds to give me bull story that there was a water leak and they didn’t know room was occupied and I should lock the door next time. Still not an apology so I go back to the room and as I get in the elevator I’m watching Nina on the phone laughing and watching me. Get back to the room to shower and find more roaches and there is no hot water at all, let it run for 30 minutes still nothing. Tell front desk they say oh we can move you. I’m like don’t bother we are checking out and going to hotel across the street because of this stay. I ask for late check out because I can’t get into the new hotel til 2 and I was informed that to get late check out I would have to pay 15 dollars. I asked if a manager could approve not paying that since this stay was not up to par and I’m told manager will be that at 6am and she can’t approve it but would find out and let me know. Got a phone call in the room at 1030pm saying it was approved at no cost for a late check out. Needless to say we will never be back to this hotel! I warn anyone who doesn’t like bugs to not stay here. Now we will need to leave our things outside to unpack when we get home just in case I brought home bugs from this stay!

Thank you for choosing our Reside Houston Downtown a Wyndham Residence hotel.